Buy Now Pay Later fueling economic growth globally with QisstPay Founder and CEO Jordan Olivas
Jordan Olivas is the founder and CEO of Qisstpay a global eCommerce Juggernaut.
He shares what the driving force was behind starting the company in Pakistan and how it is changing the global e-commerce space.
Three things in this episode that we dive into.
- Why it is sometimes best to create the solution and help to form regulations to keep it safe.
- How Quisstpay is changing the culture in Pakistan
- Misconceptions about FinTech startups and how to advocate for better solutions
Transcript
Corporations making initiatives first, and then the
Jordan Olivas:regulations come second, which as long as you're not doing
Jordan Olivas:anything blatantly terrible.
Jordan Olivas:I think that's the fastest way to digitize transactions.
Jordan Olivas:And that's the fastest way for growth for an economy while still
Jordan Olivas:protecting the consumer and the Brands.
Tedd Huff:Jordan, welcome to the show.
Tedd Huff:I am so excited to be speaking to you today.
Tedd Huff:There are, especially like financing purchases is like nothing new, but yet
Tedd Huff:buy now pay later is exploded across the globe and your latest venture with kiss.
Tedd Huff:It seems that you fan the flames of the fury that's going on
Tedd Huff:in that, and especially in a region that typically is cash.
Tedd Huff:Cash is king for that region.
Tedd Huff:So with you being the founder of Qisstpay, did you find
Tedd Huff:FinTech or did FinTech find you?
Jordan Olivas:I mean Thing, like most people in FinTech, you never
Jordan Olivas:grew up saying, I want to be in FinTech or payments or what.
Jordan Olivas:I think a lot of people just fall into it, but glad to the year glad to be
Jordan Olivas:chatting with you again, it's, when you look at what's happening in the region,
Jordan Olivas:there is a big digital transformation.
Jordan Olivas:It's the same thing that's happened in most emerging markets.
Jordan Olivas:A lot of.
Jordan Olivas:Africa what you're starting to see is you have this big cash based society,
Jordan Olivas:and really what's happening is the government's realizing, Hey, if there's
Jordan Olivas:a lack of tax revenue we're collecting on, and then consumers starting to
Jordan Olivas:realize, Hey, there is a big advantage using digital purchases, right?
Jordan Olivas:It frees up a lot of time.
Jordan Olivas:And then of course, corporates have less risk because there is a hidden CA
Jordan Olivas:there is a hidden cost handling cash.
Jordan Olivas:So people starting to come around, they're realizing what's
Jordan Olivas:happening in developing countries.
Jordan Olivas:And I think when you.
Jordan Olivas:At developing countries versus a developed country, you'll
Jordan Olivas:notice that digital payments are at the forefront of that.
Jordan Olivas:And look, the reason BNPL is blown up versus lending is because BNPL
Jordan Olivas:isn't lending it's I think is a big it's a nuanced difference.
Jordan Olivas:It's Hey, if I lease a car, am I buying it?
Jordan Olivas:Or my renting?
Jordan Olivas:It's it's neither, it's something completely different.
Jordan Olivas:And so when you look at what's happening, Is that people are trying to realize
Jordan Olivas:that being able to just simply split their purchases into multiple payments.
Jordan Olivas:Isn't the same thing as lending where you're doing like a six.
Jordan Olivas:Installment loan, right?
Jordan Olivas:That's completely different than traditional buy now pay later.
Jordan Olivas:And it, the medium of which, how you how you do that is also really important.
Jordan Olivas:And so a BNPL is going to continue to grow, but I think a buy now pay later
Jordan Olivas:is going to roll up into a larger segment of FinTech I, to this day I love
Jordan Olivas:BNPL I think it's an amazing solution.
Jordan Olivas:However, I do think that we're gonna start to see an evolution
Jordan Olivas:in this, whether this means.
Jordan Olivas:It being a consumer-based journey, a merchant based journey.
Jordan Olivas:And it will be really interesting to see how everything plays
Jordan Olivas:out over the coming years.
Tedd Huff:So you dove right into the BNPL side of the house, but like, how
Tedd Huff:did you even get into indifferent tech?
Tedd Huff:Like what was like your first role and FinTech and then like, how did
Tedd Huff:it progress to where you're at.
Jordan Olivas:So when I got out of college, I was, I moved to Texas and I got
Jordan Olivas:a job with a company called air I fleet.
Jordan Olivas:I was an account manager there and it's really where I learned all the basics of,
Jordan Olivas:how to send a proper email to, where, how to you quarterly reports, all that kind of
Jordan Olivas:normal, basic stuff you do out of school.
Jordan Olivas:But there was a second.
Jordan Olivas:With WEX and Voyager fuel cards that I found really interesting.
Jordan Olivas:I like the idea of analyzing fraud, understanding the consumer behavior, how
Jordan Olivas:they're, how to reconcile each account.
Jordan Olivas:They found it really interesting.
Jordan Olivas:And so from there, I went and moved to a company called Culebra, which is one
Jordan Olivas:of the largest bill payment platforms in the U S they're based out of Canada.
Jordan Olivas:And I sold utility bill payment services air all over the U
Jordan Olivas:S New York, California, or.
Jordan Olivas:And I really enjoyed that job and it really taught me
Jordan Olivas:how a payment gateway works.
Jordan Olivas:And how billing works in our customer communication works
Jordan Olivas:within within a payment.
Jordan Olivas:And after that one worked for a company called RS software where I
Jordan Olivas:was brought on as a sales engineer.
Jordan Olivas:And then I think it was like six, seven months promoted to director
Jordan Olivas:sales where I essentially our software was a software services.
Jordan Olivas:Focused on FinTech solutions.
Jordan Olivas:So they built payment gateways to DMV certifications.
Jordan Olivas:They build card issuing platforms, tokenization platforms.
Jordan Olivas:And so I got a really good technical understanding of how payment works
Jordan Olivas:from the issuing side, the acquiring side, the network side, what a wallet
Jordan Olivas:was and how all the intricacies of payments work on a very technical level.
Jordan Olivas:And I think that was a paramount point in my career because it really.
Jordan Olivas:Set me up to understand payments on a product level, which I don't think a
Jordan Olivas:lot of people get that opportunity to do so after that I worked for Klarna.
Jordan Olivas:I was at Clarita when they launched, paid for yeah.
Jordan Olivas:And yeah, that was, I think four years ago now which seems like a
Jordan Olivas:lifetime ago now, but that was, we were walking in and it's a big retailers
Jordan Olivas:and they had no idea what BNP L was.
Jordan Olivas:Hey, why is this work fenced with their credit card?
Jordan Olivas:No, one's going to use this, how do you manage recoveries?
Jordan Olivas:All the kind of basic questions that are now well known in the industry.
Jordan Olivas:We were just exploring that back then.
Jordan Olivas:And after that, I went to work for a company called charge.
Jordan Olivas:After a while I was a vice president of sales and they were involved in FinTech
Jordan Olivas:and buy now pay later really point of sale financing, really more so on aggregation
Jordan Olivas:of traditional lenders rather than be NPL, but really gave me a once again a
Jordan Olivas:different view because I'd never looked at subprime near prime credit providers.
Jordan Olivas:I didn't really understand that.
Jordan Olivas:I knew it existed, but that was about the end of it.
Jordan Olivas:And so it gave me a really good understanding of how to properly build
Jordan Olivas:a sales team at a smaller startup, how to, how to interact with multiple
Jordan Olivas:partners throughout the country.
Jordan Olivas:And after that I started kissing.
Jordan Olivas:So kiss pay, we've been around six months now give or take
Jordan Olivas:we're about 1200 retailers.
Jordan Olivas:Maybe it will probably be about 2000 by Q1.
Jordan Olivas:We're processing millions of dollars a month in processing volume,
Jordan Olivas:adding thousands of consumers every day to the platform have done two
Jordan Olivas:rounds of funding we're in multiple countries and are just driving growth.
Jordan Olivas:I think we're 120 employees and we sh the goal is to be.
Jordan Olivas:300 by next year which should be fairly easily done based on our growth.
Jordan Olivas:And we're partnered with global brands.
Jordan Olivas:For example, like Samsung as a really great customer of ours that,
Jordan Olivas:everyone's right familiar with globally.
Jordan Olivas:And of course we work with the regional counterparts of companies like Camelback
Jordan Olivas:and No other large brands like that likes Iommi, as an example, is another
Jordan Olivas:brand we work with who is the largest cell phone manufacturer globally.
Jordan Olivas:And it's just been a great journey, been a great journey.
Tedd Huff:So I have to ask, obviously you're, you, you
Tedd Huff:spent a lot of time in infinity.
Tedd Huff:Not a lot of time when you look at the overarching timeline, right?
Tedd Huff:Not a lot of time in buy now pay later.
Tedd Huff:So why did you decide to do buy now pay later and why launch kiss pay in Pakistan?
Jordan Olivas:Yeah, that's a great question.
Jordan Olivas:So look, being buy now pay later is really a four or five-year-old terms.
Jordan Olivas:If it had said the, since the inception in my view, right?
Jordan Olivas:It's been around a little bit longer than that, but the term itself.
Jordan Olivas:Really start getting popular till about four years ago.
Jordan Olivas:And so when you look at white, all start off with why buy now pay later one.
Jordan Olivas:I think it's a great solution, I think is a great product.
Jordan Olivas:I think it provides a lot of utility for retailers, as well as consumers.
Jordan Olivas:It's a very on the surface level.
Jordan Olivas:Everyone thinks it's just like a recurring billing model and like you're providing.
Jordan Olivas:Almost like supply chain financing to merchants, which are really not
Jordan Olivas:that's not the value prop at all.
Jordan Olivas:So a lot of people go into it and they think that's what it is.
Jordan Olivas:And they aren't able to execute in the bottle at all.
Jordan Olivas:So for me, because I understand on a much deeper level and truly understand
Jordan Olivas:the value prop of buy now pay later.
Jordan Olivas:I like this is great.
Jordan Olivas:Anybody who tries to enter is not going to do extremely well because they don't
Jordan Olivas:understand the depth of this solution.
Jordan Olivas:And then why Pakistan is that there was a huge need, right?
Jordan Olivas:It's a 220 million people.
Jordan Olivas:It's the fifth largest population in the world, young population
Jordan Olivas:tech enabled population.
Jordan Olivas:It was like any other, any of the hot emerging countries, five, 10 years ago.
Jordan Olivas:I'm like, this is going to happen in this country now.
Jordan Olivas:And I, there was a lot, there's a lot of talent there.
Jordan Olivas:There's a lot of good tech talent there.
Jordan Olivas:And I just I thought it made a lot of.
Jordan Olivas:To work in a country like that.
Jordan Olivas:And I enjoyed I enjoyed the people there and so it, for me, we had a lot
Jordan Olivas:of sense to to take that dive and to go full force and then start Qisstpay.
Jordan Olivas:And I always knew that we were gonna, do some, do something
Jordan Olivas:more, be NPL is a great solution.
Jordan Olivas:And I think we've been able to execute in the market.
Jordan Olivas:Not a lot of payments infrastructure.
Jordan Olivas:There's not like a plaid, that doesn't really exist there.
Jordan Olivas:There's not really a Stripe that exists.
Jordan Olivas:It's there's a few players coming in.
Jordan Olivas:They're getting there, but especially even six months ago, it was a nightmare
Jordan Olivas:trying to get anything set up.
Jordan Olivas:We were able to execute.
Jordan Olivas:With no payments infrastructure, lots of cash floating like 95% cash payments.
Jordan Olivas:And we were able to do extremely well extremely quickly.
Jordan Olivas:I think with our ability to execute in an environment like that we're really
Jordan Olivas:excited about our global expansion and to come into countries like Bangladesh.
Tedd Huff:So you meant, you mentioned cash.
Tedd Huff:And so how did you break through that cash strangle hold that, that, that
Tedd Huff:has been in that region for so long.
Tedd Huff:How have you gotten through that?
Jordan Olivas:So you have to understand the value prop
Jordan Olivas:from a consumer perspective.
Jordan Olivas:When you look at they'll look, Cassius still the primary mode of payment,
Jordan Olivas:but when you look at shared checkout, especially online, many times, we
Jordan Olivas:actually have a higher share of checkout than the credit and debit card.
Jordan Olivas:Which is funny because people are paying with credit and
Jordan Olivas:debit cards on our solution.
Jordan Olivas:But it's about the incentive, right?
Jordan Olivas:So there's a big trust issue in Pakistan, where as a consumer, if I order something
Jordan Olivas:online, I don't trust the retailer to send me what I'm going to get.
Jordan Olivas:And if they do trust the retailer, they don't trust the delivery company
Jordan Olivas:to make sure it actually gets to them.
Jordan Olivas:So the form of cash is a way to say, Hey, I'm not going to give
Jordan Olivas:you my money until I received the item and I can inspect it myself.
Jordan Olivas:So this
Tedd Huff:is, this almost feels like gives them an electronic way
Tedd Huff:to do like a cash on delivery.
Tedd Huff:Excuse me, a cash on delivery without the cash on delivery,
Tedd Huff:I guess the way to describe it.
Jordan Olivas:Yes.
Jordan Olivas:Yeah, exactly.
Jordan Olivas:And there's also the whole point of a cashflow management, so if I
Jordan Olivas:need to go buy, my, some clothes for my kid or a laptop for school
Jordan Olivas:or work or whatever, it may be.
Jordan Olivas:Many times they have the cashflow.
Jordan Olivas:It's just a matter of.
Jordan Olivas:Do I really want to spend, 20% of my reserves on this one item
Jordan Olivas:or should I spread it over time?
Jordan Olivas:So it's about, managing that cash flow within your thing, your household.
Tedd Huff:Kiss pay has only been around a few short months.
Tedd Huff:You guys have had explosive growth.
Tedd Huff:You're doing lots of great things.
Tedd Huff:You named some amazing nameplates, right?
Tedd Huff:So what would you consider to be.
Tedd Huff:Three major successes this year outside of law.
Jordan Olivas:I think it's, other than like the generic answer
Jordan Olivas:growth, you sign great brands.
Jordan Olivas:I think it's it, I think we've definitely put together an awesome work culture.
Jordan Olivas:I'm one of the, one of the issues that we find in emerging countries
Jordan Olivas:that there's typically not a well-developed startup culture.
Jordan Olivas:So the idea of, here in the U S I have no problem going with your
Jordan Olivas:first startup, that's risky, right?
Jordan Olivas:Cause I know, Hey, if I lose my job because the country,
Jordan Olivas:cause the company goes.
Jordan Olivas:I can find a new job in two weeks.
Jordan Olivas:Like it's not a big deal right over there.
Jordan Olivas:It's much different.
Jordan Olivas:So that culture of, Hey, I'm going to take this risk.
Jordan Olivas:And instead of working for a big corporate or big bank, I'm going to
Jordan Olivas:work for a startup is really difficult for a lot of people to comprehend.
Jordan Olivas:I think we've done a really good job of, no, I'm not saying we're
Jordan Olivas:perfect, we're trying to take a startup culture to a new country and
Jordan Olivas:really try to develop this ecosystem.
Jordan Olivas:So I think that's one, I think the second thing that we've
Jordan Olivas:done, a really good job of it.
Jordan Olivas:Making sure that we are enabling our employees to leave the company.
Jordan Olivas:And when I say that sounds a little bit odd.
Jordan Olivas:Yeah.
Jordan Olivas:Yeah.
Jordan Olivas:So my, my views, you want to train your employees to leave your company, right?
Jordan Olivas:You want to get prepared them the best as possible, but you want to treat them
Jordan Olivas:so well that they never want to leave.
Jordan Olivas:It's, that's something.
Jordan Olivas:That are really focused on that.
Jordan Olivas:I really want our employees to feel like they're there
Jordan Olivas:because they want to be there.
Jordan Olivas:And they're getting the best of the best.
Jordan Olivas:And every day we're trying to figure out new ways.
Jordan Olivas:And I, yesterday I posted, I think maybe two days ago I posted how we
Jordan Olivas:don't have a vacation or sick policy.
Jordan Olivas:Just if you're not feeling well, you don't feel like coming in, don't come in.
Jordan Olivas:We trust you as an adult to make the right decision to do the what's
Jordan Olivas:in the company's best interest.
Jordan Olivas:And that was.
Jordan Olivas:My most lightened engaged the tempo.
Jordan Olivas:I think I have almost a hundred thousand views on it, which is nuts.
Tedd Huff:I definitely saw that when you posted it.
Tedd Huff:And that's really nice to see, especially in a region and with that
Tedd Huff:culture that you and I have talked about numerous times, that, that's new.
Tedd Huff:That is something like we, to, to us, it's something that is very.
Tedd Huff:I wouldn't say common, but it's not unusual where from the perspective,
Tedd Huff:that is really unusual for that culture.
Tedd Huff:That is fricking amazing that you're bringing that transparency and
Tedd Huff:that enablement to those employees that you the team that you have
Tedd Huff:over there, I hate calling them employees, but the team that you.
Tedd Huff:Yeah there because that just gives them, at least from my perspective, gives them
Tedd Huff:the ability to really put in the blood, sweat and tears to make it successful.
Jordan Olivas:Look at the end of the day, as I started to get title, if you
Jordan Olivas:work at a startup, you have to have a lot of passion for what you're doing,
Jordan Olivas:so if you treat them well and you train them, they're going to be like, look, I
Jordan Olivas:know I'm wanted in other companies, but I don't want to leave like that to me
Jordan Olivas:is and I've, I know a lot of employees have been offered other jobs and they've
Jordan Olivas:had the courage to come and tell me, or like their their managers, Hey, look, I
Jordan Olivas:got this job offer, but I want to stay.
Jordan Olivas:And I think that's so cool.
Jordan Olivas:That makes me feel so good.
Jordan Olivas:And I know we're not a perfect company.
Jordan Olivas:And we're not the right fit for everybody, but I think it's super cool
Jordan Olivas:to hear that and know that other people want our employees as a six month old.
Jordan Olivas:And that they're choosing to stay is such a great feeling.
Jordan Olivas:And I think the last thing that we've done extremely well is really
Jordan Olivas:pushing the boundaries of innovation.
Jordan Olivas:When you look at buy now pay later the product, the playbook is pretty
Jordan Olivas:well-written, but even in Pakistan is, trying to understand how do we implement.
Jordan Olivas:New payment types, right?
Jordan Olivas:Or how what's our next product innovation and doing things that
Jordan Olivas:have not even been done globally.
Jordan Olivas:I think we've a, in a country where a lot of people are like, look,
Jordan Olivas:you don't really need to create a great product to your it's.
Jordan Olivas:It's a lot of Greenfield, I like doing things that are innovative, right?
Jordan Olivas:I like doing things that are fun.
Jordan Olivas:And I think over the next few months, you're gonna see some more innovation
Jordan Olivas:coming from from the company, doing things that no one else is doing
Jordan Olivas:globally, which is a really exciting.
Jordan Olivas:And I cannot wait.
Jordan Olivas:To see how our future plans come into play.
Tedd Huff:We're excited to see the innovation coming out of
Tedd Huff:you and your team over there.
Tedd Huff:I do want to, you may have answered this already, but I
Tedd Huff:want to pose it very direct.
Tedd Huff:Why do you think.
Tedd Huff:That buy now pay later has gained so much traction around the globe with not only
Tedd Huff:the consumers, but also the businesses.
Tedd Huff:I know you touched on it, but I want to be very direct so we can get this
Tedd Huff:question answered for some folks.
Jordan Olivas:So there's two sides.
Jordan Olivas:So the first one is the consumer, right?
Jordan Olivas:The consumer.
Jordan Olivas:Credit cards, you get into a debt trap.
Jordan Olivas:Most of the time you don't need a limit of, $30,000 to make your purchase.
Jordan Olivas:And, having a definitive time set to your purchase installments is very important.
Jordan Olivas:So I think that's one because in the U S like in the U S there's credit
Jordan Olivas:availability, almost everyone has a credit card, but people choose
Jordan Olivas:not to use them because of that cycle that people can get into.
Jordan Olivas:When you look at the merchant side merchants and brands and retailers
Jordan Olivas:are always looking for new ways to help increase our average order value.
Jordan Olivas:In many instances, I think our average, our AOV increases
Jordan Olivas:like, 90 something percent.
Jordan Olivas:It's crazy.
Jordan Olivas:We have some retailers, over doubling their AOV through our purchase.
Jordan Olivas:And I think that's really great to see
Tedd Huff:I'm going to raise my hand.
Tedd Huff:What is AOV
Jordan Olivas:average order value?
Jordan Olivas:Apologies.
Jordan Olivas:Yes.
Jordan Olivas:So their ticket sizes are doubling in very e-commerce, but so the value prop
Jordan Olivas:changes depending on who you are, right.
Jordan Olivas:There's variations of all of this.
Jordan Olivas:But I think as a brand look in no way are is kiss paid perfect, but
Jordan Olivas:we're always trying to be better.
Jordan Olivas:And I think.
Jordan Olivas:Our everyday is a new conversation of how we can get better and how
Jordan Olivas:we can provide a better experience.
Jordan Olivas:And we're just constantly relentless on trying to improve
Jordan Olivas:everything that we're doing.
Jordan Olivas:And, a lot of people don't quite understand from the outside looking in oh,
Jordan Olivas:there's this issue that I'm experiencing?
Jordan Olivas:Yeah, like we're going to take care of it.
Jordan Olivas:I promise.
Jordan Olivas:But at the same time, there's not many companies that have
Jordan Olivas:scaled from a few employees to 120 in a matter of six months.
Jordan Olivas:So there is some growing pains that happen with that.
Jordan Olivas:But the great news is that we're very quick on resolution.
Jordan Olivas:So usually if there's a.
Jordan Olivas:Within a day or two, usually it's a, it's all taken care of.
Jordan Olivas:And I'm really happy with that with the team's ability to very quickly
Jordan Olivas:iterate and roll out fixes not just from a technical perspective, but
Jordan Olivas:even from a operational perspective.
Tedd Huff:Yeah.
Tedd Huff:I thought it was interesting.
Tedd Huff:You and I had the opportunity to sit down at money 2020 in Las Vegas this year.
Tedd Huff:And one night, you and I are talking the next day.
Tedd Huff:You're showing me and talking to me about.
Tedd Huff:The bug releases that happened over the middle of the night.
Tedd Huff:And I think that's fantastic to see when you've got a team that is that
Tedd Huff:committed to moving the needle.
Tedd Huff:That they're that focused on it.
Tedd Huff:That's just, that's amazing.
Jordan Olivas:Our sprints are super, super short and because my, my, my
Jordan Olivas:view is that just roll something out as long as it's better than the day
Jordan Olivas:before, why wait a week to do it right?
Jordan Olivas:Because something else will pop up during that time.
Jordan Olivas:Anyways.
Jordan Olivas:So as long as you're continually innovating, continuing, trying to
Jordan Olivas:improve just 1% better each day it adds to a massive increase over.
Tedd Huff:We talked about your successes and what you see there, but what do you
Tedd Huff:see as being your biggest challenge?
Tedd Huff:Whether it be in the buy now pay later space or just in FinTech
Tedd Huff:in general at this moment?
Jordan Olivas:I think I th I think like any other company, it's
Jordan Olivas:always finding the right people.
Jordan Olivas:I am convinced that it doesn't matter what product you use.
Jordan Olivas:It doesn't matter what industry you're in, if you find the right people that's
Jordan Olivas:all that matters at the end of the day.
Jordan Olivas:And not just like finding the best of the best, like that's
Jordan Olivas:that's irrelevant, right?
Jordan Olivas:It's finding people that you gel with.
Jordan Olivas:So I could go work for another company and I know that I'm good at what I do,
Jordan Olivas:but if I don't gel with that person, I don't gel with the vision that they
Jordan Olivas:have or Joe, with the product that they're selling or that the direction
Jordan Olivas:of what they're wanting to do.
Jordan Olivas:It doesn't matter.
Jordan Olivas:So it's not just about finding great.
Jordan Olivas:It's about finding people that you can really run in a fluid motion with to
Jordan Olivas:where they can almost read your mind.
Jordan Olivas:And so I, I have a few, I have a few people that I work with that
Jordan Olivas:I can start going down a path.
Jordan Olivas:I'm like, I get it understood.
Jordan Olivas:And they just know what I'm going to say next.
Jordan Olivas:So having that type of clarity between people and having those
Jordan Olivas:relationships is extremely important.
Tedd Huff:So outside of kiss pay, like what do you think
Tedd Huff:the biggest challenges in.
Tedd Huff:At this moment,
Jordan Olivas:I think it's, I think it depends on who you talk to and
Jordan Olivas:it depends from what lens you're looking at, in terms of FinTech.
Jordan Olivas:I think it's, finding that differentiator, right?
Jordan Olivas:As a, as an entity within FinTech for us specifically,
Jordan Olivas:I am laser focused on solving.
Jordan Olivas:Retailer problems.
Jordan Olivas:It's not really, I'm focused on FinTech, necessarily.
Jordan Olivas:FinTech is a lever to, to fix those problems.
Jordan Olivas:I'm focused on fixing brand problems.
Jordan Olivas:That's all I want.
Jordan Olivas:I think from a brand's perspective, it's lays, it's fine tuning everything in
Jordan Olivas:your business, and that can be FinTech.
Jordan Olivas:You be consumer communication, a skew availability operations.
Jordan Olivas:And I think that is when you not just FinTech, but as a whole, for us,
Jordan Olivas:specifically as a commerce company, we look at, Hey, you only have X amount
Jordan Olivas:of time as a brand, as a retailer.
Jordan Olivas:What tools can you use to optimize as much of your business as you can
Jordan Olivas:with as little effort as possible.
Jordan Olivas:And, that comes down to.
Jordan Olivas:Hey, if I can double my average order value or my ticket
Jordan Olivas:size is buy now pay later.
Jordan Olivas:Great.
Jordan Olivas:Do it.
Jordan Olivas:If I can find a way to implement a new CRM, do it.
Jordan Olivas:If I can find a way to automate some of my chat bot features and
Jordan Olivas:reduce my CS times by 30% do it.
Jordan Olivas:So I think that those are the problems it's always doing more with less.
Jordan Olivas:I think that's been a pretty constant.
Jordan Olivas:Statement since oh eight, really?
Jordan Olivas:I think that's been big push, and I think that's going to continue to
Jordan Olivas:trickle down for years to come as technology continues to progress.
Tedd Huff:So I'm bouncing between a couple of questions, so trying to.
Tedd Huff:Do you see any evidence of like regulatory or other things that are
Tedd Huff:either helping fuel FinTech or are holding back the growth of the whole industry?
Tedd Huff:Is it more of a, like just, it almost feels like a wild
Tedd Huff:west at this point, right?
Jordan Olivas:It depends which country you're talking about.
Jordan Olivas:So in Pakistan, as an example I they've done the.
Jordan Olivas:Governments that are really good job of trying to create policies
Jordan Olivas:and regulations around FinTech.
Jordan Olivas:I think what we've better would be to see the government entities
Jordan Olivas:come to the fintechs, say, look, let's collaboratively, work together
Jordan Olivas:a little bit more proactively.
Jordan Olivas:To say, Hey, here's a rough framework, go out and let's see what happens.
Jordan Olivas:Obviously I'm biased, like coming from the U S it's, corporations
Jordan Olivas:making initiatives first, and then the regulations come second, which I, as
Jordan Olivas:long as you're not like overtly ripping off a consumer or like hurting consumers
Jordan Olivas:or brands and aren't doing anything blatantly terrible, I think that's the
Jordan Olivas:fastest way to digitize transactions.
Jordan Olivas:And that's the fastest way for growth for an economy while
Jordan Olivas:still protecting the consumer.
Jordan Olivas:The.
Jordan Olivas:It's there's no right answer.
Jordan Olivas:It's a matter of opinion.
Jordan Olivas:I just, I really enjoyed that aspect, but then you also have like problems, like
Jordan Olivas:the whole Cambridge Analytica thing as an example, but those are detrimental.
Jordan Olivas:And those are things that can happen if you don't, if you
Jordan Olivas:don't move quickly enough.
Jordan Olivas:But I think at least in the U S I think the us has done a good job of trying
Jordan Olivas:to keep tabs on everything putting the right pressure in the right places.
Jordan Olivas:I think.
Jordan Olivas:Europe is a little bit more restrictive, but once again, GDPR, as
Jordan Olivas:an example, isn't a bad thing, right?
Jordan Olivas:It's more so there's so many use cases.
Jordan Olivas:How do you create legal frameworks around that to make sure everyone's compliant?
Jordan Olivas:So look being the government's hard, like it's not an easy job
Jordan Olivas:because you're trying to solve for so many use cases are so many.
Jordan Olivas:Influences.
Jordan Olivas:I think it's a very difficult position to be in.
Jordan Olivas:And I do not envy those that are having to make those regulations because it's
Jordan Olivas:a tough position because you're never going to please everybody and it's
Jordan Olivas:never going to be a hundred percent.
Jordan Olivas:I think everyone's just trying to do the best.
Tedd Huff:So what are some misconceptions that people have about FinTech
Tedd Huff:startups and how can we combat these misconceptions and communicate them more
Jordan Olivas:effectively kind of bias?
Jordan Olivas:Because I think FinTech is just so great.
Jordan Olivas:So I can't think of any off the top of my head.
Jordan Olivas:I think I think one is fintechs are trying to display Spanx.
Jordan Olivas:Obviously some are like, obviously there are some that are going to directly
Jordan Olivas:compete with banks, but I didn't say all fintechs are directly trying
Jordan Olivas:to outdo banks is a complete farce.
Jordan Olivas:When you look at some banks in the U S they've got a really good job of
Jordan Olivas:embracing fintechs, and now they are a massive right, because what they realize
Jordan Olivas:is, look, we're not going to innovating.
Jordan Olivas:We're not.
Jordan Olivas:Handling customer support very quickly.
Jordan Olivas:Like we're just for too big.
Jordan Olivas:So what they need to do is leverage their existing licensing licenses, their
Jordan Olivas:frameworks, or government understanding their understanding of government
Jordan Olivas:regulations to help fintechs innovate faster and support them on the backend.
Jordan Olivas:I think that is I think one of the biggest misconceptions of fintechs are
Jordan Olivas:not out to displace anybody, right?
Jordan Olivas:They're there to improve the consumer journey.
Jordan Olivas:And I think if everyone comes together, it's a win-win for
Jordan Olivas:everybody because the banks that have.
Jordan Olivas:Fintechs.
Jordan Olivas:Are there ones that are absolutely killing it right now?
Jordan Olivas:Everyone's closing branches, losing EPS and everything else
Jordan Olivas:negative that comes along with it.
Jordan Olivas:Cause they, I saw it today.
Jordan Olivas:There was a large bank that said, oh, we're choosing a buy now pay later card.
Jordan Olivas:I'm like, you are.
Jordan Olivas:Completely missing the point of buy.
Jordan Olivas:Now pay later, once again, it comes down to people thinking, buying
Jordan Olivas:up a leader as is just a payment option or a recurring billing engine
Jordan Olivas:or the ability to split payments.
Jordan Olivas:That's not any of that.
Jordan Olivas:And so once again, it's, I think that same misconception is going to continue to be
Tedd Huff:there.
Tedd Huff:Yeah.
Tedd Huff:And it's funny you bring that up because I got an email from one of
Tedd Huff:my banks saying, now we have a buy now pay later solution for you.
Tedd Huff:And realistically, all it is use this car, use your debit card, then log into
Tedd Huff:our website and then tell us if you want to split that up into multiple payments.
Tedd Huff:It was very disjointed.
Tedd Huff:American express has done a very similar thing.
Tedd Huff:Lots of credit cards have done this.
Tedd Huff:Excuse me.
Tedd Huff:So it, it makes it really interesting to try and
Jordan Olivas:it's look, I may have a wrong view on this, but my view has
Jordan Olivas:always been, if I was the CEO of a large bank, I would be like, all right,
Jordan Olivas:we're going to acquire you guys a buy now pay later company or some FinTech
Jordan Olivas:company we're going to acquire you.
Jordan Olivas:We're going to let you, we're going to give you some, all that support
Jordan Olivas:you need because you're part of us.
Jordan Olivas:And then we're going to continue to let you operate.
Jordan Olivas:And you're going to be our innovation center, right?
Jordan Olivas:Because you always see things like, oh, we've got innovation centers.
Jordan Olivas:We've got.
Jordan Olivas:We take 50 people and we put them into like many startups, but they
Jordan Olivas:never succeed because they're coming from within the bank.
Jordan Olivas:But if you have an operated, an operating business, that's like
Jordan Olivas:showing progress and growth, just let them keep doing what they're doing.
Jordan Olivas:Give them capital, give them resources.
Jordan Olivas:Don't hinder them, let them be a disjointed part of the company.
Jordan Olivas:And then once they find like a good thing, Then you have all these
Jordan Olivas:consumers and merchants in the back end that you can flow into it.
Jordan Olivas:If I was, the head of a bank, I wouldn't be focusing on trying to acquire a FinTech
Jordan Olivas:and using that as my peer innovation center, rather than trying to create
Jordan Olivas:these half-baked products internally.
Jordan Olivas:Cause they never worked out like they, I've not seen one bank.
Jordan Olivas:Even the neobanks like that, try to buy now pay later,
Jordan Olivas:just as an example, succeed.
Jordan Olivas:It's like same thing with budgeting within banks.
Jordan Olivas:I can also see oh, we now have a budgeting tool within the bank.
Jordan Olivas:Yeah.
Jordan Olivas:But I've got five other cards, like wallets cards.
Jordan Olivas:So it doesn't make sense right there.
Jordan Olivas:It's.
Jordan Olivas:It just, it doesn't make sense to me.
Jordan Olivas:So that's the path I would take if I.
Jordan Olivas:I did corporate entity
Tedd Huff:now.
Tedd Huff:And I appreciate you bringing that up because I had the benefit
Tedd Huff:of working for a large corporate organization that decided that they
Tedd Huff:were going to create an innovation.
Tedd Huff:Created it put a whole bunch of stuff together on it, but nothing
Tedd Huff:came out of it, like you said.
Tedd Huff:And the main reason for that is because the innovation center had to play
Tedd Huff:by the Sarbanes Oxley rules had to play by all of the corporate overhead
Tedd Huff:in public company, overhead rules.
Tedd Huff:That it made it nearly impossible to move things forward at a
Tedd Huff:pace to get that feedback.
Tedd Huff:Like you're talking from a startup perspective of that rapid iteration,
Tedd Huff:that rapid feedback then moving forward.
Tedd Huff:I like to call.
Tedd Huff:Take the action, ask for forgiveness perspective.
Tedd Huff:And that is something that wasn't allowed in doing that.
Tedd Huff:So I can totally see your perspective on that.
Tedd Huff:And I think that's also a good reason why you're seeing a lot of
Tedd Huff:these larger institutions partnering or acquiring with folks like kiss.
Jordan Olivas:Yup.
Jordan Olivas:No, a hundred percent.
Jordan Olivas:A hundred percent.
Jordan Olivas:And it's funny enough, we actually have an employee that came from an innovation.
Jordan Olivas:Doing exactly that.
Jordan Olivas:And it was just so I love, all like the gritty details and it's look, the things
Jordan Olivas:I've been trying to do this for years.
Jordan Olivas:And it never works out.
Jordan Olivas:Like just it's it looks, they just need to bite the bullet and just, I know they're
Jordan Olivas:like, oh, so it, because what happens is they say, oh we can build it for less.
Jordan Olivas:That's always the answer that they have.
Jordan Olivas:Cause they think it's too expensive.
Jordan Olivas:It's yeah, it's too expensive until six months down the line
Jordan Olivas:and their evaluation triples.
Jordan Olivas:It's I'm biased.
Jordan Olivas:But if I was the head of a bank, that's a hundred percent what I'd be doing.
Jordan Olivas:I don't care what it costs.
Jordan Olivas:I'm going to go acquire a good sized FinTech and I'm going to go out
Jordan Olivas:there and just have them innovate for me because if they just keep
Jordan Olivas:doing what they're doing, I know that they're going to keep on growing.
Jordan Olivas:Regardless.
Jordan Olivas:If any other competition comes in, I know they're going to keep on growing.
Jordan Olivas:So the valuation is going to go up there for.
Jordan Olivas:I win.
Jordan Olivas:Okay.
Jordan Olivas:We made an acquisition for X million dollars and now it's a billion dollars.
Jordan Olivas:No, one's going to complain about that.
Jordan Olivas:And it's just interesting.
Jordan Olivas:It's, you're always too expensive until you're until you keep growing.
Jordan Olivas:It's funny how that works out.
Tedd Huff:I want to ask this question what, this is funny.
Tedd Huff:I want to ask a question about a question.
Tedd Huff:Sure.
Tedd Huff:Let's do it.
Tedd Huff:Jordan needs.
Jordan Olivas:Yeah, I'm here, Jordan.
Jordan Olivas:Yeah, I can hear you.
Jordan Olivas:Can you hear me?
Jordan Olivas:Hello?
Jordan Olivas:Hello?
Jordan Olivas:Hello.
Tedd Huff:Oh, wow.
Tedd Huff:My internet just blipped out.
Tedd Huff:Wow, you're kidding.
Tedd Huff:Okay, cool.
Tedd Huff:The really cool part is the way this works is it stores it locally,
Tedd Huff:cashes it and then uploads it later.
Tedd Huff:So we'll be able to edit that out.
Jordan Olivas:Awesome.
Jordan Olivas:Asking you a question about a question.
Jordan Olivas:Yes.
Jordan Olivas:Yeah.
Tedd Huff:So what is the question you hear the most on buy now pay later and.
Tedd Huff:What would you like to say about it so that you can, I know it'll never
Tedd Huff:happen, but if you can say something about it to stop the question from
Tedd Huff:being asked, what would it be?
Jordan Olivas:Buy now pay later in Chanel in general.
Jordan Olivas:I think a very common question that I get.
Jordan Olivas:Is what is your, how does your underwriting work?
Jordan Olivas:And, the, the answer to that is it depends, right?
Jordan Olivas:It's, it sounds generic, but it's like it's machine learning, AI, like it's
Jordan Olivas:like we have a lot of tools that we do.
Jordan Olivas:We're constantly changing.
Jordan Olivas:Our rules are constantly AB testing.
Jordan Olivas:And the answer is don't try to rip us off.
Jordan Olivas:Don't try to like, stick around and you'll be fine.
Jordan Olivas:It's I think and I think, to stop that it's just maturity with the market, right?
Jordan Olivas:It's anything else eventually everyone's going to, understand, Hey, I, if I
Jordan Olivas:want the transaction to happen and I'm a legitimate customer, I need
Jordan Olivas:to like, need to be legitimate.
Jordan Olivas:I think that just comes over time.
Jordan Olivas:I think that's, what's going to happen.
Tedd Huff:Awesome Jordan.
Tedd Huff:Is there anything else that you wanted to talk about that
Tedd Huff:maybe I haven't brought up?
Tedd Huff:I know we covered a lot of ground today, but I just wanted to see if there's
Tedd Huff:anything that we've left out that you think is important that we need to talk
Jordan Olivas:about.
Jordan Olivas:One thing that people need to realize that this is just the beginning
Jordan Olivas:of FinTech, people think, all right, fintechs are going to slow.
Jordan Olivas:It's we're like, are you looking at the bell curve?
Jordan Olivas:If, when it's going to go down or slow down I think we're like 25%
Jordan Olivas:of the upward trajectory rank.
Jordan Olivas:So I think any and any, and this is like obviously a broad
Jordan Olivas:statement, but I think mostly.
Jordan Olivas:FinTech companies that are operating well today will either
Jordan Olivas:be acquired or continue to grow.
Jordan Olivas:I think a large majority of them will continue to grow
Jordan Olivas:over the next five to 10 years.
Jordan Olivas:I think we're just at the very beginning of FinTech in it.
Jordan Olivas:I don't think it's going to slow anytime soon.
Jordan Olivas:I think that's I think one very important statement that as a
Jordan Olivas:whole, kiss pay is not, we're not a buy now pay later company.
Jordan Olivas:A lot of people know us because of that product.
Jordan Olivas:But we are a w we're a global FinTech company that solves merchant problems.
Jordan Olivas:That's T that was our vision from day one.
Jordan Olivas:Buy now pay later.
Jordan Olivas:It just happened to be the first iteration of that.
Jordan Olivas:But we are, we're focused on solving merchant problems at the end of the
Jordan Olivas:day where it's brands and retailers.
Jordan Olivas:That's we want to solve their problems.
Jordan Olivas:If we do that, we'll continue to grow
Tedd Huff:awesome.
Tedd Huff:Jordan, where's the best place for people to learn about Qisstpay.
Tedd Huff:Learn about how to, if they're like, Hey, this sounds really exciting.
Tedd Huff:And I want to join the team where are the best places for everybody to
Tedd Huff:learn more and to find out about open.
Tedd Huff:Overruled.
Jordan Olivas:Yeah.
Jordan Olivas:So just go right here.
Jordan Olivas:Kiss, pay.com.
Jordan Olivas:Really simple for those of you don't know, Qisst in Urdu, which is the native
Jordan Olivas:tongue in Pakistan means installments.
Jordan Olivas:So installments pay.
Jordan Olivas:It was based off a first product, it's just stuck.
Jordan Olivas:And now it's got a lot of brand equity globally.
Jordan Olivas:So feel free to go there.
Jordan Olivas:If you don't know who we are, ask anybody in FinTech, I've, we're
Jordan Olivas:actually rated, I think globally.
Jordan Olivas:I think we're the top 40,000 websites globally, top 25,000 us and impact seven.
Jordan Olivas:I think we're close to top 500.
Jordan Olivas:So we've got pretty good coverage, especially in the FinTech community.
Jordan Olivas:Everyone feel free to reach out, always happy to have a conversation.
Tedd Huff:So let's go ahead.
Tedd Huff:I'm going to spell this for everybody.
Tedd Huff:It's Q I S T P a y.com.
Tedd Huff:And that's where you can find everything about kiss, pay reach out to the team.
Tedd Huff:Find out more about it, Jordan.
Tedd Huff:I appreciate you coming on.
Tedd Huff:And this has been a great discussion.
Tedd Huff:I always love our conversations about this.
Tedd Huff:Absolutely.
Tedd Huff:Get to dive into a lot of these.
Tedd Huff:So thank you again for hopping on, on today.
Jordan Olivas:Hey, thanks dad.
Jordan Olivas:I hope you have a great rest of your day.
Tedd Huff:Same to you, man.
Tedd Huff:Take care.
Tedd Huff:Bye.
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