Episode 15

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Published on:

5th May 2022

Buy Now Pay Later fueling economic growth globally with QisstPay Founder and CEO Jordan Olivas

Jordan Olivas is the founder and CEO of Qisstpay a global eCommerce Juggernaut.

He shares what the driving force was behind starting the company in Pakistan and how it is changing the global e-commerce space.

Three things in this episode that we dive into.

  1. Why it is sometimes best to create the solution and help to form regulations to keep it safe.
  2. How Quisstpay is changing the culture in Pakistan
  3. Misconceptions about FinTech startups and how to advocate for better solutions
Transcript
Jordan Olivas:

Corporations making initiatives first, and then the

Jordan Olivas:

regulations come second, which as long as you're not doing

Jordan Olivas:

anything blatantly terrible.

Jordan Olivas:

I think that's the fastest way to digitize transactions.

Jordan Olivas:

And that's the fastest way for growth for an economy while still

Jordan Olivas:

protecting the consumer and the Brands.

Tedd Huff:

Jordan, welcome to the show.

Tedd Huff:

I am so excited to be speaking to you today.

Tedd Huff:

There are, especially like financing purchases is like nothing new, but yet

Tedd Huff:

buy now pay later is exploded across the globe and your latest venture with kiss.

Tedd Huff:

It seems that you fan the flames of the fury that's going on

Tedd Huff:

in that, and especially in a region that typically is cash.

Tedd Huff:

Cash is king for that region.

Tedd Huff:

So with you being the founder of Qisstpay, did you find

Tedd Huff:

FinTech or did FinTech find you?

Jordan Olivas:

I mean Thing, like most people in FinTech, you never

Jordan Olivas:

grew up saying, I want to be in FinTech or payments or what.

Jordan Olivas:

I think a lot of people just fall into it, but glad to the year glad to be

Jordan Olivas:

chatting with you again, it's, when you look at what's happening in the region,

Jordan Olivas:

there is a big digital transformation.

Jordan Olivas:

It's the same thing that's happened in most emerging markets.

Jordan Olivas:

A lot of.

Jordan Olivas:

Africa what you're starting to see is you have this big cash based society,

Jordan Olivas:

and really what's happening is the government's realizing, Hey, if there's

Jordan Olivas:

a lack of tax revenue we're collecting on, and then consumers starting to

Jordan Olivas:

realize, Hey, there is a big advantage using digital purchases, right?

Jordan Olivas:

It frees up a lot of time.

Jordan Olivas:

And then of course, corporates have less risk because there is a hidden CA

Jordan Olivas:

there is a hidden cost handling cash.

Jordan Olivas:

So people starting to come around, they're realizing what's

Jordan Olivas:

happening in developing countries.

Jordan Olivas:

And I think when you.

Jordan Olivas:

At developing countries versus a developed country, you'll

Jordan Olivas:

notice that digital payments are at the forefront of that.

Jordan Olivas:

And look, the reason BNPL is blown up versus lending is because BNPL

Jordan Olivas:

isn't lending it's I think is a big it's a nuanced difference.

Jordan Olivas:

It's Hey, if I lease a car, am I buying it?

Jordan Olivas:

Or my renting?

Jordan Olivas:

It's it's neither, it's something completely different.

Jordan Olivas:

And so when you look at what's happening, Is that people are trying to realize

Jordan Olivas:

that being able to just simply split their purchases into multiple payments.

Jordan Olivas:

Isn't the same thing as lending where you're doing like a six.

Jordan Olivas:

Installment loan, right?

Jordan Olivas:

That's completely different than traditional buy now pay later.

Jordan Olivas:

And it, the medium of which, how you how you do that is also really important.

Jordan Olivas:

And so a BNPL is going to continue to grow, but I think a buy now pay later

Jordan Olivas:

is going to roll up into a larger segment of FinTech I, to this day I love

Jordan Olivas:

BNPL I think it's an amazing solution.

Jordan Olivas:

However, I do think that we're gonna start to see an evolution

Jordan Olivas:

in this, whether this means.

Jordan Olivas:

It being a consumer-based journey, a merchant based journey.

Jordan Olivas:

And it will be really interesting to see how everything plays

Jordan Olivas:

out over the coming years.

Tedd Huff:

So you dove right into the BNPL side of the house, but like, how

Tedd Huff:

did you even get into indifferent tech?

Tedd Huff:

Like what was like your first role and FinTech and then like, how did

Tedd Huff:

it progress to where you're at.

Jordan Olivas:

So when I got out of college, I was, I moved to Texas and I got

Jordan Olivas:

a job with a company called air I fleet.

Jordan Olivas:

I was an account manager there and it's really where I learned all the basics of,

Jordan Olivas:

how to send a proper email to, where, how to you quarterly reports, all that kind of

Jordan Olivas:

normal, basic stuff you do out of school.

Jordan Olivas:

But there was a second.

Jordan Olivas:

With WEX and Voyager fuel cards that I found really interesting.

Jordan Olivas:

I like the idea of analyzing fraud, understanding the consumer behavior, how

Jordan Olivas:

they're, how to reconcile each account.

Jordan Olivas:

They found it really interesting.

Jordan Olivas:

And so from there, I went and moved to a company called Culebra, which is one

Jordan Olivas:

of the largest bill payment platforms in the U S they're based out of Canada.

Jordan Olivas:

And I sold utility bill payment services air all over the U

Jordan Olivas:

S New York, California, or.

Jordan Olivas:

And I really enjoyed that job and it really taught me

Jordan Olivas:

how a payment gateway works.

Jordan Olivas:

And how billing works in our customer communication works

Jordan Olivas:

within within a payment.

Jordan Olivas:

And after that one worked for a company called RS software where I

Jordan Olivas:

was brought on as a sales engineer.

Jordan Olivas:

And then I think it was like six, seven months promoted to director

Jordan Olivas:

sales where I essentially our software was a software services.

Jordan Olivas:

Focused on FinTech solutions.

Jordan Olivas:

So they built payment gateways to DMV certifications.

Jordan Olivas:

They build card issuing platforms, tokenization platforms.

Jordan Olivas:

And so I got a really good technical understanding of how payment works

Jordan Olivas:

from the issuing side, the acquiring side, the network side, what a wallet

Jordan Olivas:

was and how all the intricacies of payments work on a very technical level.

Jordan Olivas:

And I think that was a paramount point in my career because it really.

Jordan Olivas:

Set me up to understand payments on a product level, which I don't think a

Jordan Olivas:

lot of people get that opportunity to do so after that I worked for Klarna.

Jordan Olivas:

I was at Clarita when they launched, paid for yeah.

Jordan Olivas:

And yeah, that was, I think four years ago now which seems like a

Jordan Olivas:

lifetime ago now, but that was, we were walking in and it's a big retailers

Jordan Olivas:

and they had no idea what BNP L was.

Jordan Olivas:

Hey, why is this work fenced with their credit card?

Jordan Olivas:

No, one's going to use this, how do you manage recoveries?

Jordan Olivas:

All the kind of basic questions that are now well known in the industry.

Jordan Olivas:

We were just exploring that back then.

Jordan Olivas:

And after that, I went to work for a company called charge.

Jordan Olivas:

After a while I was a vice president of sales and they were involved in FinTech

Jordan Olivas:

and buy now pay later really point of sale financing, really more so on aggregation

Jordan Olivas:

of traditional lenders rather than be NPL, but really gave me a once again a

Jordan Olivas:

different view because I'd never looked at subprime near prime credit providers.

Jordan Olivas:

I didn't really understand that.

Jordan Olivas:

I knew it existed, but that was about the end of it.

Jordan Olivas:

And so it gave me a really good understanding of how to properly build

Jordan Olivas:

a sales team at a smaller startup, how to, how to interact with multiple

Jordan Olivas:

partners throughout the country.

Jordan Olivas:

And after that I started kissing.

Jordan Olivas:

So kiss pay, we've been around six months now give or take

Jordan Olivas:

we're about 1200 retailers.

Jordan Olivas:

Maybe it will probably be about 2000 by Q1.

Jordan Olivas:

We're processing millions of dollars a month in processing volume,

Jordan Olivas:

adding thousands of consumers every day to the platform have done two

Jordan Olivas:

rounds of funding we're in multiple countries and are just driving growth.

Jordan Olivas:

I think we're 120 employees and we sh the goal is to be.

Jordan Olivas:

300 by next year which should be fairly easily done based on our growth.

Jordan Olivas:

And we're partnered with global brands.

Jordan Olivas:

For example, like Samsung as a really great customer of ours that,

Jordan Olivas:

everyone's right familiar with globally.

Jordan Olivas:

And of course we work with the regional counterparts of companies like Camelback

Jordan Olivas:

and No other large brands like that likes Iommi, as an example, is another

Jordan Olivas:

brand we work with who is the largest cell phone manufacturer globally.

Jordan Olivas:

And it's just been a great journey, been a great journey.

Tedd Huff:

So I have to ask, obviously you're, you, you

Tedd Huff:

spent a lot of time in infinity.

Tedd Huff:

Not a lot of time when you look at the overarching timeline, right?

Tedd Huff:

Not a lot of time in buy now pay later.

Tedd Huff:

So why did you decide to do buy now pay later and why launch kiss pay in Pakistan?

Jordan Olivas:

Yeah, that's a great question.

Jordan Olivas:

So look, being buy now pay later is really a four or five-year-old terms.

Jordan Olivas:

If it had said the, since the inception in my view, right?

Jordan Olivas:

It's been around a little bit longer than that, but the term itself.

Jordan Olivas:

Really start getting popular till about four years ago.

Jordan Olivas:

And so when you look at white, all start off with why buy now pay later one.

Jordan Olivas:

I think it's a great solution, I think is a great product.

Jordan Olivas:

I think it provides a lot of utility for retailers, as well as consumers.

Jordan Olivas:

It's a very on the surface level.

Jordan Olivas:

Everyone thinks it's just like a recurring billing model and like you're providing.

Jordan Olivas:

Almost like supply chain financing to merchants, which are really not

Jordan Olivas:

that's not the value prop at all.

Jordan Olivas:

So a lot of people go into it and they think that's what it is.

Jordan Olivas:

And they aren't able to execute in the bottle at all.

Jordan Olivas:

So for me, because I understand on a much deeper level and truly understand

Jordan Olivas:

the value prop of buy now pay later.

Jordan Olivas:

I like this is great.

Jordan Olivas:

Anybody who tries to enter is not going to do extremely well because they don't

Jordan Olivas:

understand the depth of this solution.

Jordan Olivas:

And then why Pakistan is that there was a huge need, right?

Jordan Olivas:

It's a 220 million people.

Jordan Olivas:

It's the fifth largest population in the world, young population

Jordan Olivas:

tech enabled population.

Jordan Olivas:

It was like any other, any of the hot emerging countries, five, 10 years ago.

Jordan Olivas:

I'm like, this is going to happen in this country now.

Jordan Olivas:

And I, there was a lot, there's a lot of talent there.

Jordan Olivas:

There's a lot of good tech talent there.

Jordan Olivas:

And I just I thought it made a lot of.

Jordan Olivas:

To work in a country like that.

Jordan Olivas:

And I enjoyed I enjoyed the people there and so it, for me, we had a lot

Jordan Olivas:

of sense to to take that dive and to go full force and then start Qisstpay.

Jordan Olivas:

And I always knew that we were gonna, do some, do something

Jordan Olivas:

more, be NPL is a great solution.

Jordan Olivas:

And I think we've been able to execute in the market.

Jordan Olivas:

Not a lot of payments infrastructure.

Jordan Olivas:

There's not like a plaid, that doesn't really exist there.

Jordan Olivas:

There's not really a Stripe that exists.

Jordan Olivas:

It's there's a few players coming in.

Jordan Olivas:

They're getting there, but especially even six months ago, it was a nightmare

Jordan Olivas:

trying to get anything set up.

Jordan Olivas:

We were able to execute.

Jordan Olivas:

With no payments infrastructure, lots of cash floating like 95% cash payments.

Jordan Olivas:

And we were able to do extremely well extremely quickly.

Jordan Olivas:

I think with our ability to execute in an environment like that we're really

Jordan Olivas:

excited about our global expansion and to come into countries like Bangladesh.

Tedd Huff:

So you meant, you mentioned cash.

Tedd Huff:

And so how did you break through that cash strangle hold that, that, that

Tedd Huff:

has been in that region for so long.

Tedd Huff:

How have you gotten through that?

Jordan Olivas:

So you have to understand the value prop

Jordan Olivas:

from a consumer perspective.

Jordan Olivas:

When you look at they'll look, Cassius still the primary mode of payment,

Jordan Olivas:

but when you look at shared checkout, especially online, many times, we

Jordan Olivas:

actually have a higher share of checkout than the credit and debit card.

Jordan Olivas:

Which is funny because people are paying with credit and

Jordan Olivas:

debit cards on our solution.

Jordan Olivas:

But it's about the incentive, right?

Jordan Olivas:

So there's a big trust issue in Pakistan, where as a consumer, if I order something

Jordan Olivas:

online, I don't trust the retailer to send me what I'm going to get.

Jordan Olivas:

And if they do trust the retailer, they don't trust the delivery company

Jordan Olivas:

to make sure it actually gets to them.

Jordan Olivas:

So the form of cash is a way to say, Hey, I'm not going to give

Jordan Olivas:

you my money until I received the item and I can inspect it myself.

Jordan Olivas:

So this

Tedd Huff:

is, this almost feels like gives them an electronic way

Tedd Huff:

to do like a cash on delivery.

Tedd Huff:

Excuse me, a cash on delivery without the cash on delivery,

Tedd Huff:

I guess the way to describe it.

Jordan Olivas:

Yes.

Jordan Olivas:

Yeah, exactly.

Jordan Olivas:

And there's also the whole point of a cashflow management, so if I

Jordan Olivas:

need to go buy, my, some clothes for my kid or a laptop for school

Jordan Olivas:

or work or whatever, it may be.

Jordan Olivas:

Many times they have the cashflow.

Jordan Olivas:

It's just a matter of.

Jordan Olivas:

Do I really want to spend, 20% of my reserves on this one item

Jordan Olivas:

or should I spread it over time?

Jordan Olivas:

So it's about, managing that cash flow within your thing, your household.

Tedd Huff:

Kiss pay has only been around a few short months.

Tedd Huff:

You guys have had explosive growth.

Tedd Huff:

You're doing lots of great things.

Tedd Huff:

You named some amazing nameplates, right?

Tedd Huff:

So what would you consider to be.

Tedd Huff:

Three major successes this year outside of law.

Jordan Olivas:

I think it's, other than like the generic answer

Jordan Olivas:

growth, you sign great brands.

Jordan Olivas:

I think it's it, I think we've definitely put together an awesome work culture.

Jordan Olivas:

I'm one of the, one of the issues that we find in emerging countries

Jordan Olivas:

that there's typically not a well-developed startup culture.

Jordan Olivas:

So the idea of, here in the U S I have no problem going with your

Jordan Olivas:

first startup, that's risky, right?

Jordan Olivas:

Cause I know, Hey, if I lose my job because the country,

Jordan Olivas:

cause the company goes.

Jordan Olivas:

I can find a new job in two weeks.

Jordan Olivas:

Like it's not a big deal right over there.

Jordan Olivas:

It's much different.

Jordan Olivas:

So that culture of, Hey, I'm going to take this risk.

Jordan Olivas:

And instead of working for a big corporate or big bank, I'm going to

Jordan Olivas:

work for a startup is really difficult for a lot of people to comprehend.

Jordan Olivas:

I think we've done a really good job of, no, I'm not saying we're

Jordan Olivas:

perfect, we're trying to take a startup culture to a new country and

Jordan Olivas:

really try to develop this ecosystem.

Jordan Olivas:

So I think that's one, I think the second thing that we've

Jordan Olivas:

done, a really good job of it.

Jordan Olivas:

Making sure that we are enabling our employees to leave the company.

Jordan Olivas:

And when I say that sounds a little bit odd.

Jordan Olivas:

Yeah.

Jordan Olivas:

Yeah.

Jordan Olivas:

So my, my views, you want to train your employees to leave your company, right?

Jordan Olivas:

You want to get prepared them the best as possible, but you want to treat them

Jordan Olivas:

so well that they never want to leave.

Jordan Olivas:

It's, that's something.

Jordan Olivas:

That are really focused on that.

Jordan Olivas:

I really want our employees to feel like they're there

Jordan Olivas:

because they want to be there.

Jordan Olivas:

And they're getting the best of the best.

Jordan Olivas:

And every day we're trying to figure out new ways.

Jordan Olivas:

And I, yesterday I posted, I think maybe two days ago I posted how we

Jordan Olivas:

don't have a vacation or sick policy.

Jordan Olivas:

Just if you're not feeling well, you don't feel like coming in, don't come in.

Jordan Olivas:

We trust you as an adult to make the right decision to do the what's

Jordan Olivas:

in the company's best interest.

Jordan Olivas:

And that was.

Jordan Olivas:

My most lightened engaged the tempo.

Jordan Olivas:

I think I have almost a hundred thousand views on it, which is nuts.

Tedd Huff:

I definitely saw that when you posted it.

Tedd Huff:

And that's really nice to see, especially in a region and with that

Tedd Huff:

culture that you and I have talked about numerous times, that, that's new.

Tedd Huff:

That is something like we, to, to us, it's something that is very.

Tedd Huff:

I wouldn't say common, but it's not unusual where from the perspective,

Tedd Huff:

that is really unusual for that culture.

Tedd Huff:

That is fricking amazing that you're bringing that transparency and

Tedd Huff:

that enablement to those employees that you the team that you have

Tedd Huff:

over there, I hate calling them employees, but the team that you.

Tedd Huff:

Yeah there because that just gives them, at least from my perspective, gives them

Tedd Huff:

the ability to really put in the blood, sweat and tears to make it successful.

Jordan Olivas:

Look at the end of the day, as I started to get title, if you

Jordan Olivas:

work at a startup, you have to have a lot of passion for what you're doing,

Jordan Olivas:

so if you treat them well and you train them, they're going to be like, look, I

Jordan Olivas:

know I'm wanted in other companies, but I don't want to leave like that to me

Jordan Olivas:

is and I've, I know a lot of employees have been offered other jobs and they've

Jordan Olivas:

had the courage to come and tell me, or like their their managers, Hey, look, I

Jordan Olivas:

got this job offer, but I want to stay.

Jordan Olivas:

And I think that's so cool.

Jordan Olivas:

That makes me feel so good.

Jordan Olivas:

And I know we're not a perfect company.

Jordan Olivas:

And we're not the right fit for everybody, but I think it's super cool

Jordan Olivas:

to hear that and know that other people want our employees as a six month old.

Jordan Olivas:

And that they're choosing to stay is such a great feeling.

Jordan Olivas:

And I think the last thing that we've done extremely well is really

Jordan Olivas:

pushing the boundaries of innovation.

Jordan Olivas:

When you look at buy now pay later the product, the playbook is pretty

Jordan Olivas:

well-written, but even in Pakistan is, trying to understand how do we implement.

Jordan Olivas:

New payment types, right?

Jordan Olivas:

Or how what's our next product innovation and doing things that

Jordan Olivas:

have not even been done globally.

Jordan Olivas:

I think we've a, in a country where a lot of people are like, look,

Jordan Olivas:

you don't really need to create a great product to your it's.

Jordan Olivas:

It's a lot of Greenfield, I like doing things that are innovative, right?

Jordan Olivas:

I like doing things that are fun.

Jordan Olivas:

And I think over the next few months, you're gonna see some more innovation

Jordan Olivas:

coming from from the company, doing things that no one else is doing

Jordan Olivas:

globally, which is a really exciting.

Jordan Olivas:

And I cannot wait.

Jordan Olivas:

To see how our future plans come into play.

Tedd Huff:

We're excited to see the innovation coming out of

Tedd Huff:

you and your team over there.

Tedd Huff:

I do want to, you may have answered this already, but I

Tedd Huff:

want to pose it very direct.

Tedd Huff:

Why do you think.

Tedd Huff:

That buy now pay later has gained so much traction around the globe with not only

Tedd Huff:

the consumers, but also the businesses.

Tedd Huff:

I know you touched on it, but I want to be very direct so we can get this

Tedd Huff:

question answered for some folks.

Jordan Olivas:

So there's two sides.

Jordan Olivas:

So the first one is the consumer, right?

Jordan Olivas:

The consumer.

Jordan Olivas:

Credit cards, you get into a debt trap.

Jordan Olivas:

Most of the time you don't need a limit of, $30,000 to make your purchase.

Jordan Olivas:

And, having a definitive time set to your purchase installments is very important.

Jordan Olivas:

So I think that's one because in the U S like in the U S there's credit

Jordan Olivas:

availability, almost everyone has a credit card, but people choose

Jordan Olivas:

not to use them because of that cycle that people can get into.

Jordan Olivas:

When you look at the merchant side merchants and brands and retailers

Jordan Olivas:

are always looking for new ways to help increase our average order value.

Jordan Olivas:

In many instances, I think our average, our AOV increases

Jordan Olivas:

like, 90 something percent.

Jordan Olivas:

It's crazy.

Jordan Olivas:

We have some retailers, over doubling their AOV through our purchase.

Jordan Olivas:

And I think that's really great to see

Tedd Huff:

I'm going to raise my hand.

Tedd Huff:

What is AOV

Jordan Olivas:

average order value?

Jordan Olivas:

Apologies.

Jordan Olivas:

Yes.

Jordan Olivas:

So their ticket sizes are doubling in very e-commerce, but so the value prop

Jordan Olivas:

changes depending on who you are, right.

Jordan Olivas:

There's variations of all of this.

Jordan Olivas:

But I think as a brand look in no way are is kiss paid perfect, but

Jordan Olivas:

we're always trying to be better.

Jordan Olivas:

And I think.

Jordan Olivas:

Our everyday is a new conversation of how we can get better and how

Jordan Olivas:

we can provide a better experience.

Jordan Olivas:

And we're just constantly relentless on trying to improve

Jordan Olivas:

everything that we're doing.

Jordan Olivas:

And, a lot of people don't quite understand from the outside looking in oh,

Jordan Olivas:

there's this issue that I'm experiencing?

Jordan Olivas:

Yeah, like we're going to take care of it.

Jordan Olivas:

I promise.

Jordan Olivas:

But at the same time, there's not many companies that have

Jordan Olivas:

scaled from a few employees to 120 in a matter of six months.

Jordan Olivas:

So there is some growing pains that happen with that.

Jordan Olivas:

But the great news is that we're very quick on resolution.

Jordan Olivas:

So usually if there's a.

Jordan Olivas:

Within a day or two, usually it's a, it's all taken care of.

Jordan Olivas:

And I'm really happy with that with the team's ability to very quickly

Jordan Olivas:

iterate and roll out fixes not just from a technical perspective, but

Jordan Olivas:

even from a operational perspective.

Tedd Huff:

Yeah.

Tedd Huff:

I thought it was interesting.

Tedd Huff:

You and I had the opportunity to sit down at money 2020 in Las Vegas this year.

Tedd Huff:

And one night, you and I are talking the next day.

Tedd Huff:

You're showing me and talking to me about.

Tedd Huff:

The bug releases that happened over the middle of the night.

Tedd Huff:

And I think that's fantastic to see when you've got a team that is that

Tedd Huff:

committed to moving the needle.

Tedd Huff:

That they're that focused on it.

Tedd Huff:

That's just, that's amazing.

Jordan Olivas:

Our sprints are super, super short and because my, my, my

Jordan Olivas:

view is that just roll something out as long as it's better than the day

Jordan Olivas:

before, why wait a week to do it right?

Jordan Olivas:

Because something else will pop up during that time.

Jordan Olivas:

Anyways.

Jordan Olivas:

So as long as you're continually innovating, continuing, trying to

Jordan Olivas:

improve just 1% better each day it adds to a massive increase over.

Tedd Huff:

We talked about your successes and what you see there, but what do you

Tedd Huff:

see as being your biggest challenge?

Tedd Huff:

Whether it be in the buy now pay later space or just in FinTech

Tedd Huff:

in general at this moment?

Jordan Olivas:

I think I th I think like any other company, it's

Jordan Olivas:

always finding the right people.

Jordan Olivas:

I am convinced that it doesn't matter what product you use.

Jordan Olivas:

It doesn't matter what industry you're in, if you find the right people that's

Jordan Olivas:

all that matters at the end of the day.

Jordan Olivas:

And not just like finding the best of the best, like that's

Jordan Olivas:

that's irrelevant, right?

Jordan Olivas:

It's finding people that you gel with.

Jordan Olivas:

So I could go work for another company and I know that I'm good at what I do,

Jordan Olivas:

but if I don't gel with that person, I don't gel with the vision that they

Jordan Olivas:

have or Joe, with the product that they're selling or that the direction

Jordan Olivas:

of what they're wanting to do.

Jordan Olivas:

It doesn't matter.

Jordan Olivas:

So it's not just about finding great.

Jordan Olivas:

It's about finding people that you can really run in a fluid motion with to

Jordan Olivas:

where they can almost read your mind.

Jordan Olivas:

And so I, I have a few, I have a few people that I work with that

Jordan Olivas:

I can start going down a path.

Jordan Olivas:

I'm like, I get it understood.

Jordan Olivas:

And they just know what I'm going to say next.

Jordan Olivas:

So having that type of clarity between people and having those

Jordan Olivas:

relationships is extremely important.

Tedd Huff:

So outside of kiss pay, like what do you think

Tedd Huff:

the biggest challenges in.

Tedd Huff:

At this moment,

Jordan Olivas:

I think it's, I think it depends on who you talk to and

Jordan Olivas:

it depends from what lens you're looking at, in terms of FinTech.

Jordan Olivas:

I think it's, finding that differentiator, right?

Jordan Olivas:

As a, as an entity within FinTech for us specifically,

Jordan Olivas:

I am laser focused on solving.

Jordan Olivas:

Retailer problems.

Jordan Olivas:

It's not really, I'm focused on FinTech, necessarily.

Jordan Olivas:

FinTech is a lever to, to fix those problems.

Jordan Olivas:

I'm focused on fixing brand problems.

Jordan Olivas:

That's all I want.

Jordan Olivas:

I think from a brand's perspective, it's lays, it's fine tuning everything in

Jordan Olivas:

your business, and that can be FinTech.

Jordan Olivas:

You be consumer communication, a skew availability operations.

Jordan Olivas:

And I think that is when you not just FinTech, but as a whole, for us,

Jordan Olivas:

specifically as a commerce company, we look at, Hey, you only have X amount

Jordan Olivas:

of time as a brand, as a retailer.

Jordan Olivas:

What tools can you use to optimize as much of your business as you can

Jordan Olivas:

with as little effort as possible.

Jordan Olivas:

And, that comes down to.

Jordan Olivas:

Hey, if I can double my average order value or my ticket

Jordan Olivas:

size is buy now pay later.

Jordan Olivas:

Great.

Jordan Olivas:

Do it.

Jordan Olivas:

If I can find a way to implement a new CRM, do it.

Jordan Olivas:

If I can find a way to automate some of my chat bot features and

Jordan Olivas:

reduce my CS times by 30% do it.

Jordan Olivas:

So I think that those are the problems it's always doing more with less.

Jordan Olivas:

I think that's been a pretty constant.

Jordan Olivas:

Statement since oh eight, really?

Jordan Olivas:

I think that's been big push, and I think that's going to continue to

Jordan Olivas:

trickle down for years to come as technology continues to progress.

Tedd Huff:

So I'm bouncing between a couple of questions, so trying to.

Tedd Huff:

Do you see any evidence of like regulatory or other things that are

Tedd Huff:

either helping fuel FinTech or are holding back the growth of the whole industry?

Tedd Huff:

Is it more of a, like just, it almost feels like a wild

Tedd Huff:

west at this point, right?

Jordan Olivas:

It depends which country you're talking about.

Jordan Olivas:

So in Pakistan, as an example I they've done the.

Jordan Olivas:

Governments that are really good job of trying to create policies

Jordan Olivas:

and regulations around FinTech.

Jordan Olivas:

I think what we've better would be to see the government entities

Jordan Olivas:

come to the fintechs, say, look, let's collaboratively, work together

Jordan Olivas:

a little bit more proactively.

Jordan Olivas:

To say, Hey, here's a rough framework, go out and let's see what happens.

Jordan Olivas:

Obviously I'm biased, like coming from the U S it's, corporations

Jordan Olivas:

making initiatives first, and then the regulations come second, which I, as

Jordan Olivas:

long as you're not like overtly ripping off a consumer or like hurting consumers

Jordan Olivas:

or brands and aren't doing anything blatantly terrible, I think that's the

Jordan Olivas:

fastest way to digitize transactions.

Jordan Olivas:

And that's the fastest way for growth for an economy while

Jordan Olivas:

still protecting the consumer.

Jordan Olivas:

The.

Jordan Olivas:

It's there's no right answer.

Jordan Olivas:

It's a matter of opinion.

Jordan Olivas:

I just, I really enjoyed that aspect, but then you also have like problems, like

Jordan Olivas:

the whole Cambridge Analytica thing as an example, but those are detrimental.

Jordan Olivas:

And those are things that can happen if you don't, if you

Jordan Olivas:

don't move quickly enough.

Jordan Olivas:

But I think at least in the U S I think the us has done a good job of trying

Jordan Olivas:

to keep tabs on everything putting the right pressure in the right places.

Jordan Olivas:

I think.

Jordan Olivas:

Europe is a little bit more restrictive, but once again, GDPR, as

Jordan Olivas:

an example, isn't a bad thing, right?

Jordan Olivas:

It's more so there's so many use cases.

Jordan Olivas:

How do you create legal frameworks around that to make sure everyone's compliant?

Jordan Olivas:

So look being the government's hard, like it's not an easy job

Jordan Olivas:

because you're trying to solve for so many use cases are so many.

Jordan Olivas:

Influences.

Jordan Olivas:

I think it's a very difficult position to be in.

Jordan Olivas:

And I do not envy those that are having to make those regulations because it's

Jordan Olivas:

a tough position because you're never going to please everybody and it's

Jordan Olivas:

never going to be a hundred percent.

Jordan Olivas:

I think everyone's just trying to do the best.

Tedd Huff:

So what are some misconceptions that people have about FinTech

Tedd Huff:

startups and how can we combat these misconceptions and communicate them more

Jordan Olivas:

effectively kind of bias?

Jordan Olivas:

Because I think FinTech is just so great.

Jordan Olivas:

So I can't think of any off the top of my head.

Jordan Olivas:

I think I think one is fintechs are trying to display Spanx.

Jordan Olivas:

Obviously some are like, obviously there are some that are going to directly

Jordan Olivas:

compete with banks, but I didn't say all fintechs are directly trying

Jordan Olivas:

to outdo banks is a complete farce.

Jordan Olivas:

When you look at some banks in the U S they've got a really good job of

Jordan Olivas:

embracing fintechs, and now they are a massive right, because what they realize

Jordan Olivas:

is, look, we're not going to innovating.

Jordan Olivas:

We're not.

Jordan Olivas:

Handling customer support very quickly.

Jordan Olivas:

Like we're just for too big.

Jordan Olivas:

So what they need to do is leverage their existing licensing licenses, their

Jordan Olivas:

frameworks, or government understanding their understanding of government

Jordan Olivas:

regulations to help fintechs innovate faster and support them on the backend.

Jordan Olivas:

I think that is I think one of the biggest misconceptions of fintechs are

Jordan Olivas:

not out to displace anybody, right?

Jordan Olivas:

They're there to improve the consumer journey.

Jordan Olivas:

And I think if everyone comes together, it's a win-win for

Jordan Olivas:

everybody because the banks that have.

Jordan Olivas:

Fintechs.

Jordan Olivas:

Are there ones that are absolutely killing it right now?

Jordan Olivas:

Everyone's closing branches, losing EPS and everything else

Jordan Olivas:

negative that comes along with it.

Jordan Olivas:

Cause they, I saw it today.

Jordan Olivas:

There was a large bank that said, oh, we're choosing a buy now pay later card.

Jordan Olivas:

I'm like, you are.

Jordan Olivas:

Completely missing the point of buy.

Jordan Olivas:

Now pay later, once again, it comes down to people thinking, buying

Jordan Olivas:

up a leader as is just a payment option or a recurring billing engine

Jordan Olivas:

or the ability to split payments.

Jordan Olivas:

That's not any of that.

Jordan Olivas:

And so once again, it's, I think that same misconception is going to continue to be

Tedd Huff:

there.

Tedd Huff:

Yeah.

Tedd Huff:

And it's funny you bring that up because I got an email from one of

Tedd Huff:

my banks saying, now we have a buy now pay later solution for you.

Tedd Huff:

And realistically, all it is use this car, use your debit card, then log into

Tedd Huff:

our website and then tell us if you want to split that up into multiple payments.

Tedd Huff:

It was very disjointed.

Tedd Huff:

American express has done a very similar thing.

Tedd Huff:

Lots of credit cards have done this.

Tedd Huff:

Excuse me.

Tedd Huff:

So it, it makes it really interesting to try and

Jordan Olivas:

it's look, I may have a wrong view on this, but my view has

Jordan Olivas:

always been, if I was the CEO of a large bank, I would be like, all right,

Jordan Olivas:

we're going to acquire you guys a buy now pay later company or some FinTech

Jordan Olivas:

company we're going to acquire you.

Jordan Olivas:

We're going to let you, we're going to give you some, all that support

Jordan Olivas:

you need because you're part of us.

Jordan Olivas:

And then we're going to continue to let you operate.

Jordan Olivas:

And you're going to be our innovation center, right?

Jordan Olivas:

Because you always see things like, oh, we've got innovation centers.

Jordan Olivas:

We've got.

Jordan Olivas:

We take 50 people and we put them into like many startups, but they

Jordan Olivas:

never succeed because they're coming from within the bank.

Jordan Olivas:

But if you have an operated, an operating business, that's like

Jordan Olivas:

showing progress and growth, just let them keep doing what they're doing.

Jordan Olivas:

Give them capital, give them resources.

Jordan Olivas:

Don't hinder them, let them be a disjointed part of the company.

Jordan Olivas:

And then once they find like a good thing, Then you have all these

Jordan Olivas:

consumers and merchants in the back end that you can flow into it.

Jordan Olivas:

If I was, the head of a bank, I wouldn't be focusing on trying to acquire a FinTech

Jordan Olivas:

and using that as my peer innovation center, rather than trying to create

Jordan Olivas:

these half-baked products internally.

Jordan Olivas:

Cause they never worked out like they, I've not seen one bank.

Jordan Olivas:

Even the neobanks like that, try to buy now pay later,

Jordan Olivas:

just as an example, succeed.

Jordan Olivas:

It's like same thing with budgeting within banks.

Jordan Olivas:

I can also see oh, we now have a budgeting tool within the bank.

Jordan Olivas:

Yeah.

Jordan Olivas:

But I've got five other cards, like wallets cards.

Jordan Olivas:

So it doesn't make sense right there.

Jordan Olivas:

It's.

Jordan Olivas:

It just, it doesn't make sense to me.

Jordan Olivas:

So that's the path I would take if I.

Jordan Olivas:

I did corporate entity

Tedd Huff:

now.

Tedd Huff:

And I appreciate you bringing that up because I had the benefit

Tedd Huff:

of working for a large corporate organization that decided that they

Tedd Huff:

were going to create an innovation.

Tedd Huff:

Created it put a whole bunch of stuff together on it, but nothing

Tedd Huff:

came out of it, like you said.

Tedd Huff:

And the main reason for that is because the innovation center had to play

Tedd Huff:

by the Sarbanes Oxley rules had to play by all of the corporate overhead

Tedd Huff:

in public company, overhead rules.

Tedd Huff:

That it made it nearly impossible to move things forward at a

Tedd Huff:

pace to get that feedback.

Tedd Huff:

Like you're talking from a startup perspective of that rapid iteration,

Tedd Huff:

that rapid feedback then moving forward.

Tedd Huff:

I like to call.

Tedd Huff:

Take the action, ask for forgiveness perspective.

Tedd Huff:

And that is something that wasn't allowed in doing that.

Tedd Huff:

So I can totally see your perspective on that.

Tedd Huff:

And I think that's also a good reason why you're seeing a lot of

Tedd Huff:

these larger institutions partnering or acquiring with folks like kiss.

Jordan Olivas:

Yup.

Jordan Olivas:

No, a hundred percent.

Jordan Olivas:

A hundred percent.

Jordan Olivas:

And it's funny enough, we actually have an employee that came from an innovation.

Jordan Olivas:

Doing exactly that.

Jordan Olivas:

And it was just so I love, all like the gritty details and it's look, the things

Jordan Olivas:

I've been trying to do this for years.

Jordan Olivas:

And it never works out.

Jordan Olivas:

Like just it's it looks, they just need to bite the bullet and just, I know they're

Jordan Olivas:

like, oh, so it, because what happens is they say, oh we can build it for less.

Jordan Olivas:

That's always the answer that they have.

Jordan Olivas:

Cause they think it's too expensive.

Jordan Olivas:

It's yeah, it's too expensive until six months down the line

Jordan Olivas:

and their evaluation triples.

Jordan Olivas:

It's I'm biased.

Jordan Olivas:

But if I was the head of a bank, that's a hundred percent what I'd be doing.

Jordan Olivas:

I don't care what it costs.

Jordan Olivas:

I'm going to go acquire a good sized FinTech and I'm going to go out

Jordan Olivas:

there and just have them innovate for me because if they just keep

Jordan Olivas:

doing what they're doing, I know that they're going to keep on growing.

Jordan Olivas:

Regardless.

Jordan Olivas:

If any other competition comes in, I know they're going to keep on growing.

Jordan Olivas:

So the valuation is going to go up there for.

Jordan Olivas:

I win.

Jordan Olivas:

Okay.

Jordan Olivas:

We made an acquisition for X million dollars and now it's a billion dollars.

Jordan Olivas:

No, one's going to complain about that.

Jordan Olivas:

And it's just interesting.

Jordan Olivas:

It's, you're always too expensive until you're until you keep growing.

Jordan Olivas:

It's funny how that works out.

Tedd Huff:

I want to ask this question what, this is funny.

Tedd Huff:

I want to ask a question about a question.

Tedd Huff:

Sure.

Tedd Huff:

Let's do it.

Tedd Huff:

Jordan needs.

Jordan Olivas:

Yeah, I'm here, Jordan.

Jordan Olivas:

Yeah, I can hear you.

Jordan Olivas:

Can you hear me?

Jordan Olivas:

Hello?

Jordan Olivas:

Hello?

Jordan Olivas:

Hello.

Tedd Huff:

Oh, wow.

Tedd Huff:

My internet just blipped out.

Tedd Huff:

Wow, you're kidding.

Tedd Huff:

Okay, cool.

Tedd Huff:

The really cool part is the way this works is it stores it locally,

Tedd Huff:

cashes it and then uploads it later.

Tedd Huff:

So we'll be able to edit that out.

Jordan Olivas:

Awesome.

Jordan Olivas:

Asking you a question about a question.

Jordan Olivas:

Yes.

Jordan Olivas:

Yeah.

Tedd Huff:

So what is the question you hear the most on buy now pay later and.

Tedd Huff:

What would you like to say about it so that you can, I know it'll never

Tedd Huff:

happen, but if you can say something about it to stop the question from

Tedd Huff:

being asked, what would it be?

Jordan Olivas:

Buy now pay later in Chanel in general.

Jordan Olivas:

I think a very common question that I get.

Jordan Olivas:

Is what is your, how does your underwriting work?

Jordan Olivas:

And, the, the answer to that is it depends, right?

Jordan Olivas:

It's, it sounds generic, but it's like it's machine learning, AI, like it's

Jordan Olivas:

like we have a lot of tools that we do.

Jordan Olivas:

We're constantly changing.

Jordan Olivas:

Our rules are constantly AB testing.

Jordan Olivas:

And the answer is don't try to rip us off.

Jordan Olivas:

Don't try to like, stick around and you'll be fine.

Jordan Olivas:

It's I think and I think, to stop that it's just maturity with the market, right?

Jordan Olivas:

It's anything else eventually everyone's going to, understand, Hey, I, if I

Jordan Olivas:

want the transaction to happen and I'm a legitimate customer, I need

Jordan Olivas:

to like, need to be legitimate.

Jordan Olivas:

I think that just comes over time.

Jordan Olivas:

I think that's, what's going to happen.

Tedd Huff:

Awesome Jordan.

Tedd Huff:

Is there anything else that you wanted to talk about that

Tedd Huff:

maybe I haven't brought up?

Tedd Huff:

I know we covered a lot of ground today, but I just wanted to see if there's

Tedd Huff:

anything that we've left out that you think is important that we need to talk

Jordan Olivas:

about.

Jordan Olivas:

One thing that people need to realize that this is just the beginning

Jordan Olivas:

of FinTech, people think, all right, fintechs are going to slow.

Jordan Olivas:

It's we're like, are you looking at the bell curve?

Jordan Olivas:

If, when it's going to go down or slow down I think we're like 25%

Jordan Olivas:

of the upward trajectory rank.

Jordan Olivas:

So I think any and any, and this is like obviously a broad

Jordan Olivas:

statement, but I think mostly.

Jordan Olivas:

FinTech companies that are operating well today will either

Jordan Olivas:

be acquired or continue to grow.

Jordan Olivas:

I think a large majority of them will continue to grow

Jordan Olivas:

over the next five to 10 years.

Jordan Olivas:

I think we're just at the very beginning of FinTech in it.

Jordan Olivas:

I don't think it's going to slow anytime soon.

Jordan Olivas:

I think that's I think one very important statement that as a

Jordan Olivas:

whole, kiss pay is not, we're not a buy now pay later company.

Jordan Olivas:

A lot of people know us because of that product.

Jordan Olivas:

But we are a w we're a global FinTech company that solves merchant problems.

Jordan Olivas:

That's T that was our vision from day one.

Jordan Olivas:

Buy now pay later.

Jordan Olivas:

It just happened to be the first iteration of that.

Jordan Olivas:

But we are, we're focused on solving merchant problems at the end of the

Jordan Olivas:

day where it's brands and retailers.

Jordan Olivas:

That's we want to solve their problems.

Jordan Olivas:

If we do that, we'll continue to grow

Tedd Huff:

awesome.

Tedd Huff:

Jordan, where's the best place for people to learn about Qisstpay.

Tedd Huff:

Learn about how to, if they're like, Hey, this sounds really exciting.

Tedd Huff:

And I want to join the team where are the best places for everybody to

Tedd Huff:

learn more and to find out about open.

Tedd Huff:

Overruled.

Jordan Olivas:

Yeah.

Jordan Olivas:

So just go right here.

Jordan Olivas:

Kiss, pay.com.

Jordan Olivas:

Really simple for those of you don't know, Qisst in Urdu, which is the native

Jordan Olivas:

tongue in Pakistan means installments.

Jordan Olivas:

So installments pay.

Jordan Olivas:

It was based off a first product, it's just stuck.

Jordan Olivas:

And now it's got a lot of brand equity globally.

Jordan Olivas:

So feel free to go there.

Jordan Olivas:

If you don't know who we are, ask anybody in FinTech, I've, we're

Jordan Olivas:

actually rated, I think globally.

Jordan Olivas:

I think we're the top 40,000 websites globally, top 25,000 us and impact seven.

Jordan Olivas:

I think we're close to top 500.

Jordan Olivas:

So we've got pretty good coverage, especially in the FinTech community.

Jordan Olivas:

Everyone feel free to reach out, always happy to have a conversation.

Tedd Huff:

So let's go ahead.

Tedd Huff:

I'm going to spell this for everybody.

Tedd Huff:

It's Q I S T P a y.com.

Tedd Huff:

And that's where you can find everything about kiss, pay reach out to the team.

Tedd Huff:

Find out more about it, Jordan.

Tedd Huff:

I appreciate you coming on.

Tedd Huff:

And this has been a great discussion.

Tedd Huff:

I always love our conversations about this.

Tedd Huff:

Absolutely.

Tedd Huff:

Get to dive into a lot of these.

Tedd Huff:

So thank you again for hopping on, on today.

Jordan Olivas:

Hey, thanks dad.

Jordan Olivas:

I hope you have a great rest of your day.

Tedd Huff:

Same to you, man.

Tedd Huff:

Take care.

Tedd Huff:

Bye.

Tedd Huff:

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Tedd Huff:

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Tedd Huff:

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Tedd Huff:

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Tedd Huff:

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Tedd Huff:

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Tedd Huff:

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About the Podcast

Fintech Confidential
Bringing you the people, Tech, and Companies that change how you pay and get paid.
Entertaining information focused on Fintech industry insights, market trends, news, and life stories from Fintech leaders, thinkers, and doers.

About your host

Profile picture for Tedd Huff

Tedd Huff

20 plus year veteran of Fintech, giving merchants and SaaS businesses control over their Payments destiny, global PSP/Payment Facilitator advisor.

๐Ÿ’Ž Founder/President of Diamond D3
๐Ÿ‡บ๐Ÿ‡ธArmy Veteran
๐ŸŽ™ โ–ถ๏ธ Podcasts & Youtube - The Tedd Huff Show & Fintech Confidential
๐ŸŒ๐Ÿ’ตGlobal cross border and payments localization ๐ŸŒ๐Ÿ’ต
๐Ÿ›’Intl eCommerce Consulting
๐Ÿ“ง Hello@fintechconfidential.com