Mike Meeks, CTO, BHMI: 00:00:00

If you don't build a company that is a place people

Mike Meeks, CTO, BHMI: 00:00:03

wanna work, you will never get the right people to execute that vision.

Tedd Huff, Host, Fintech Confidential:

: 00:00:38

Casey and Mike, welcome to the show.

Mike Meeks, CTO, BHMI: 00:00:44

Thanks.

Mike Meeks, CTO, BHMI: 00:00:44

Tedd.

Mike Meeks, CTO, BHMI: 00:00:44

It's great to be here.

Mike Meeks, CTO, BHMI: 00:00:45

We appreciate the opportunity.

Casey Scheer, BHMI: 00:00:47

Yeah, we're really excited to be here today.

Casey Scheer, BHMI: 00:00:49

Thanks Tedd.

Tedd Huff, Host, Fintech Confidential:

: 00:00:50

BHMI started in 1986, Well,

Tedd Huff, Host, Fintech Confidential:

: 00:00:53

before the term FinTech was ever even thought about or ever used.

Tedd Huff, Host, Fintech Confidential:

: 00:00:59

and BHMI is transformed into a Back office, electronic payment,

Tedd Huff, Host, Fintech Confidential:

: 00:01:04

transaction processing software product.

Tedd Huff, Host, Fintech Confidential:

: 00:01:07

Mike, as one of the founders of BHMI.

Tedd Huff, Host, Fintech Confidential:

: 00:01:10

I'm looking forward to hearing all about the journey since you've been

Tedd Huff, Host, Fintech Confidential:

: 00:01:14

there since the very beginning.

Tedd Huff, Host, Fintech Confidential:

: 00:01:16

and Casey, you may not have been there from when it all got started, but you

Tedd Huff, Host, Fintech Confidential:

: 00:01:20

have been there for 24 years driving the sales and marketing efforts.

Tedd Huff, Host, Fintech Confidential:

: 00:01:24

Mike, how did you meet the two other founders, Jack and Lynn Baldwin.

Tedd Huff, Host, Fintech Confidential:

: 00:01:30

And what was that moment when you guys decided you were

Tedd Huff, Host, Fintech Confidential:

: 00:01:34

gonna go ahead and start BHMI?

Mike Meeks, CTO, BHMI: 00:01:36

I first met, the Baldwins, at the local university,

Mike Meeks, CTO, BHMI: 00:01:39

university of Nebraska at Omaha.

Mike Meeks, CTO, BHMI: 00:01:41

The same semester or one semester after they started teaching uh, in

Mike Meeks, CTO, BHMI: 00:01:45

the computer science department.

Mike Meeks, CTO, BHMI: 00:01:46

The first time I met uh, Jack Baldwin, I was in a, I think my sec third

Mike Meeks, CTO, BHMI: 00:01:52

semester, and I was, in a, it was a required class that was very large.

Mike Meeks, CTO, BHMI: 00:01:56

There were over 200 students in it.

Mike Meeks, CTO, BHMI: 00:01:58

We were packed into a room and, um, I wondered why they had the room a little

Mike Meeks, CTO, BHMI: 00:02:03

smaller than it probably needed to be.

Mike Meeks, CTO, BHMI: 00:02:06

And

Mike Meeks, CTO, BHMI: 00:02:07

Jack walks in, walks up.

Mike Meeks, CTO, BHMI: 00:02:08

and He has.

Mike Meeks, CTO, BHMI: 00:02:08

kind of a, wicked smile on his face, and he looks out at the, students, and he

Mike Meeks, CTO, BHMI: 00:02:13

says everything you've heard about me is true And it was quiet for a moment.

Mike Meeks, CTO, BHMI: 00:02:22

And then there was lots of whispering.

Mike Meeks, CTO, BHMI: 00:02:24

What does that mean?

Mike Meeks, CTO, BHMI: 00:02:24

What does that mean?

Mike Meeks, CTO, BHMI: 00:02:25

Well, as, as there were a few people in the audience, I wasn't one of them at

Mike Meeks, CTO, BHMI: 00:02:29

the time, but, uh, the word got around that, Oh, a this is a really hard class.

Mike Meeks, CTO, BHMI: 00:02:34

And B, he's a really tough instructor.

Mike Meeks, CTO, BHMI: 00:02:36

And I found out why the classroom was that size because only about 25% of the class

Mike Meeks, CTO, BHMI: 00:02:41

graduate so, um, that was how we met.

Mike Meeks, CTO, BHMI: 00:02:45

Um, And then, shortly, uh, uh, after I left, I ended up joining the same company.

Mike Meeks, CTO, BHMI: 00:02:53

In fact, they recruited me into the company they had left the

Mike Meeks, CTO, BHMI: 00:02:55

university for, and we've been working pretty much ever since.

Mike Meeks, CTO, BHMI: 00:02:59

then.

Tedd Huff, Host, Fintech Confidential:

: 00:03:00

What was the point at which you

Tedd Huff, Host, Fintech Confidential:

: 00:03:04

guys decided that you were going to go off and and build, uh, BHMI.

Mike Meeks, CTO, BHMI: 00:03:11

we had worked together at another company and

Mike Meeks, CTO, BHMI: 00:03:14

we had kind of gotten to the point where we were looking for something

Mike Meeks, CTO, BHMI: 00:03:18

a little bit different, uh uh, and.

Mike Meeks, CTO, BHMI: 00:03:22

We, we really wanted, um, a couple of things, We, first of all, we wanted to

Mike Meeks, CTO, BHMI: 00:03:27

create a company that we wanted to work at that had the kind of environment.

Mike Meeks, CTO, BHMI: 00:03:32

and did the kind of work we were interested in.

Mike Meeks, CTO, BHMI: 00:03:34

So, um, our background was, high volume.

Mike Meeks, CTO, BHMI: 00:03:38

Uh, financial transaction processing.

Mike Meeks, CTO, BHMI: 00:03:41

And so we, we already had that background and that was obviously

Mike Meeks, CTO, BHMI: 00:03:44

gonna be kind of a linchpin.

Mike Meeks, CTO, BHMI: 00:03:46

Um, and it's definitely a challenging area to work in.

Mike Meeks, CTO, BHMI: 00:03:49

Um, we also had some definite ideas about, uh, the working environment.

Mike Meeks, CTO, BHMI: 00:03:53

as I said, we wanted to create a place we, And hopefully others, would wanna work.

Mike Meeks, CTO, BHMI: 00:03:57

So a couple examples of the things we, were looking for there.

Mike Meeks, CTO, BHMI: 00:04:01

Um, first of all, we and this was really kind of counter to the,

Mike Meeks, CTO, BHMI: 00:04:06

prevailing office culture at the time rather than put people in a notion of

Mike Meeks, CTO, BHMI: 00:04:09

cubicles, we basically gave everyone, um, an office with a door to close.

Mike Meeks, CTO, BHMI: 00:04:14

So if you needed to work and you needed some peace and quiet, you

Mike Meeks, CTO, BHMI: 00:04:17

could go into your office and work.

Mike Meeks, CTO, BHMI: 00:04:19

Um, everybody got the.

Mike Meeks, CTO, BHMI: 00:04:20

same.

Mike Meeks, CTO, BHMI: 00:04:20

offices.

Mike Meeks, CTO, BHMI: 00:04:21

There were no, you know, the founders got the same office as the people.

Mike Meeks, CTO, BHMI: 00:04:26

Just joined that week.

Mike Meeks, CTO, BHMI: 00:04:28

Um, but we also created a bunch of shared spaces, Sometimes these were no more

Mike Meeks, CTO, BHMI: 00:04:31

than conference rooms, but other times, basically a, a group of people working

Mike Meeks, CTO, BHMI: 00:04:36

on a project would take over one of these rooms and it became kind of the war

Mike Meeks, CTO, BHMI: 00:04:40

room for the duration of that project.

Mike Meeks, CTO, BHMI: 00:04:43

Um, we had to ceiling, wall to wall whiteboards in there.

Mike Meeks, CTO, BHMI: 00:04:47

So you could write to your heart's content, um, And keep up all your

Mike Meeks, CTO, BHMI: 00:04:51

design design, notes and diagrams.

Mike Meeks, CTO, BHMI: 00:04:54

and so forth up.

Mike Meeks, CTO, BHMI: 00:04:56

We had, you know, laptops and projectors in there.

Mike Meeks, CTO, BHMI: 00:04:59

Um, we had, we, for some projects we brought in specialized

Mike Meeks, CTO, BHMI: 00:05:03

equipment for testing.

Mike Meeks, CTO, BHMI: 00:05:04

And so it was, you had a lot of flexibility and we let people kind of

Mike Meeks, CTO, BHMI: 00:05:08

define how they wanted to work together.

Mike Meeks, CTO, BHMI: 00:05:10

Um, we also wanted to keep.

Mike Meeks, CTO, BHMI: 00:05:12

up with a key thing was keeping up with technology.

Mike Meeks, CTO, BHMI: 00:05:15

One of the things that will attract.

Mike Meeks, CTO, BHMI: 00:05:16

people who can do this kind of, work is if they're working with the, with

Mike Meeks, CTO, BHMI: 00:05:20

the latest and, uh, uh, greatest, both, uh, hardware and software.

Mike Meeks, CTO, BHMI: 00:05:24

The.

Mike Meeks, CTO, BHMI: 00:05:25

Tooling and so forth.

Mike Meeks, CTO, BHMI: 00:05:27

Um, and that all kind of went towards, as we said creating a place, that we wanted

Mike Meeks, CTO, BHMI: 00:05:31

to work at as well as attracting others.

Tedd Huff, Host, Fintech Confidential:

: 00:05:34

That sounds so much like the modern

Tedd Huff, Host, Fintech Confidential:

: 00:05:37

Silicon valley style company and, that's number of years back you had

Tedd Huff, Host, Fintech Confidential:

: 00:05:43

the foresight and understanding that the collaboration and having those pieces

Tedd Huff, Host, Fintech Confidential:

: 00:05:48

in place to have the place for people to go and, do the deep work, without

Tedd Huff, Host, Fintech Confidential:

: 00:05:53

interruption was, was a key piece.

Tedd Huff, Host, Fintech Confidential:

: 00:05:55

of mind.

Tedd Huff, Host, Fintech Confidential:

: 00:05:55

Casey, I want to ask you what, what led you to join BHMI and what has

Tedd Huff, Host, Fintech Confidential:

: 00:06:01

kept you there for all These years?

Casey Scheer, BHMI: 00:06:04

This all started about 29 years ago.

Casey Scheer, BHMI: 00:06:07

And my husband, whose name is Rod.

Casey Scheer, BHMI: 00:06:09

Uh, he has a computer science degree and actually Lynn,

Casey Scheer, BHMI: 00:06:12

Mike and Jack reached out to.

Casey Scheer, BHMI: 00:06:15

Rod and asked him if he would join their team, uh, to be a, a lead in the,

Casey Scheer, BHMI: 00:06:21

in the software development efforts of the company to, to be a software

Casey Scheer, BHMI: 00:06:24

and engineer and a solution architect.

Casey Scheer, BHMI: 00:06:26

And then through that, I got to know Mike and Lynn and Jack, and

Casey Scheer, BHMI: 00:06:30

saw how amazing the BHMI team was.

Casey Scheer, BHMI: 00:06:33

And about five years after Rod started.

Casey Scheer, BHMI: 00:06:36

They knew I did the sales and marketing stuff and they asked, you know, would

Casey Scheer, BHMI: 00:06:39

you like to come and help us with our sales and marketing efforts?

Casey Scheer, BHMI: 00:06:42

And I knew how strong the company was and what they were doing.

Casey Scheer, BHMI: 00:06:46

And I jumped at the opportunity And by the way, both Rod and I have both

Casey Scheer, BHMI: 00:06:51

been here for a very long time, Rod coming up on 29 years and me, you know,

Casey Scheer, BHMI: 00:06:55

over 24 years and we've never looked back, we love working with the team.

Casey Scheer, BHMI: 00:06:59

It's, it's a great, great company to be part of.

Tedd Huff, Host, Fintech Confidential:

: 00:07:03

doing my research, I saw all

Tedd Huff, Host, Fintech Confidential:

: 00:07:05

sorts of really cool videos, And I have to ask about the corporate

Tedd Huff, Host, Fintech Confidential:

: 00:07:09

mascot, max, the, bulldog.

Tedd Huff, Host, Fintech Confidential:

: 00:07:12

Can you tell me how this got started at BHMI?

Casey Scheer, BHMI: 00:07:16

I would love to actually, this was back in the eighties

Casey Scheer, BHMI: 00:07:21

and there was one of our customers that gave a quote and they said that BHMI

Casey Scheer, BHMI: 00:07:26

is like a bulldog organization cuz they get the job done right And no technical

Casey Scheer, BHMI: 00:07:31

challenge ever is too difficult for them.

Casey Scheer, BHMI: 00:07:33

And I was looking at that quote and I was This would be a really cool

Casey Scheer, BHMI: 00:07:39

mascot for BHMI so we ended out, ended up creating a, a stuffed toy.

Casey Scheer, BHMI: 00:07:44

And this is actually one of them, Uh, this one has, uh, money from around

Casey Scheer, BHMI: 00:07:49

the world on it, but we've had max in all different types of outfits.

Casey Scheer, BHMI: 00:07:52

We've had 'em in tuxedos, we've had 'em in Hawaiian shirts, you name it.

Casey Scheer, BHMI: 00:07:57

We've had 'em in different outfits and we give these away out at

Casey Scheer, BHMI: 00:08:00

different shows and conferences.

Casey Scheer, BHMI: 00:08:02

And by the way, you mentioned videos.

Casey Scheer, BHMI: 00:08:03

If you go out and look on our website, There's an English bulldog that we use.

Casey Scheer, BHMI: 00:08:08

And, um, he's the star of a variety of different videos on our website,

Casey Scheer, BHMI: 00:08:11

including our holiday videos, which have been kind of famous.

Casey Scheer, BHMI: 00:08:14

So go out and take a look.

Casey Scheer, BHMI: 00:08:16

We've had a lot of fun with our corporate mascot, max.

Tedd Huff, Host, Fintech Confidential:

: 00:08:19

Yeah, that was one of the, things that

Tedd Huff, Host, Fintech Confidential:

: 00:08:20

I, noticed and as I'm, I'm looking through all the videos, You, you, look

Tedd Huff, Host, Fintech Confidential:

: 00:08:24

at the, the number of people that have watched max videos versus other videos.

Tedd Huff, Host, Fintech Confidential:

: 00:08:30

It is, it is easily a thousand to one.

Tedd Huff, Host, Fintech Confidential:

: 00:08:33

ratio.

Tedd Huff, Host, Fintech Confidential:

: 00:08:34

Um, so he is extremely popular.

Tedd Huff, Host, Fintech Confidential:

: 00:08:36

and that's one of the things that drove me to asking that question is

Tedd Huff, Host, Fintech Confidential:

: 00:08:39

just, it has become very popular.

Tedd Huff, Host, Fintech Confidential:

: 00:08:41

and I was curious to where that came from.

Tedd Huff, Host, Fintech Confidential:

: 00:08:44

When most people think of FinTech, typically they think of the

Tedd Huff, Host, Fintech Confidential:

: 00:08:48

consumer facing products, with these slick user interfaces.

Tedd Huff, Host, Fintech Confidential:

: 00:08:53

often they overlook all of the stuff that happens in the back office solutions

Tedd Huff, Host, Fintech Confidential:

: 00:08:57

that support those experiences and in electronic payments, typically the

Tedd Huff, Host, Fintech Confidential:

: 00:09:03

company that you think of that has that really cool interface is Square.

Tedd Huff, Host, Fintech Confidential:

: 00:09:08

Now, before we dive in deeper into all of these different things, can

Tedd Huff, Host, Fintech Confidential:

: 00:09:13

we take some time and, dive into what BHMI means by a payments back office?

Tedd Huff, Host, Fintech Confidential:

: 00:09:22

. Casey Scheer, BHMI: The payments back

Tedd Huff, Host, Fintech Confidential:

: 00:09:26

gets authorized on the front end and then the back office does the

Tedd Huff, Host, Fintech Confidential:

: 00:09:30

really tough stuff that happens after the payment is authorized.

Tedd Huff, Host, Fintech Confidential:

: 00:09:34

So this can be things like reconciling transaction data, across many sources,

Tedd Huff, Host, Fintech Confidential:

: 00:09:39

doing things like settlement and funds movement and getting the appropriate

Tedd Huff, Host, Fintech Confidential:

: 00:09:43

transaction participants paid.

Tedd Huff, Host, Fintech Confidential:

: 00:09:45

It also can include.

Tedd Huff, Host, Fintech Confidential:

: 00:09:47

the Calculation and assessment of fees.

Tedd Huff, Host, Fintech Confidential:

: 00:09:50

And then a big one obviously is if a transaction is disputed, there's a

Tedd Huff, Host, Fintech Confidential:

: 00:09:54

whole workflow that goes around that to successfully REL resolve that.

Tedd Huff, Host, Fintech Confidential:

: 00:09:58

A back office also needs to have a comprehensive enterprise view of

Tedd Huff, Host, Fintech Confidential:

: 00:10:03

transaction activity and financial positions across the entire organization.

Tedd Huff, Host, Fintech Confidential:

: 00:10:09

And then also what's important is to be able to easily do transaction research

Tedd Huff, Host, Fintech Confidential:

: 00:10:13

and also to be able to, um, do reporting.

Tedd Huff, Host, Fintech Confidential:

: 00:10:16

So the back office is extremely key.

Tedd Huff, Host, Fintech Confidential:

: 00:10:19

And, uh, again, it's what happens after a transaction is authorized.

Tedd Huff, Host, Fintech Confidential:

: 00:10:24

Both of you have seen a lot of change.

Tedd Huff, Host, Fintech Confidential:

: 00:10:26

How has BHMI evolved over the years to keep up with this change?

Mike Meeks, CTO, BHMI: 00:10:32

There's two perspective to this, the technology

Mike Meeks, CTO, BHMI: 00:10:34

perspective, and a business perspective,

Mike Meeks, CTO, BHMI: 00:10:36

And I'll, I'll address the technology perspective.

Mike Meeks, CTO, BHMI: 00:10:39

Um, when we started in the uh, late eighties.

Mike Meeks, CTO, BHMI: 00:10:44

Everything we were doing was primarily still on proprietary platforms, obviously.

Mike Meeks, CTO, BHMI: 00:10:50

Um, fairly rapidly after we started, had, had started the company and were doing

Mike Meeks, CTO, BHMI: 00:10:55

work on those proprietary platforms, Open systems really began to take over.

Mike Meeks, CTO, BHMI: 00:11:00

And So we had to, we had to shift a whole lot of stuff, um, at that point.

Mike Meeks, CTO, BHMI: 00:11:05

We had many different operating systems, which, which coalesced down

Mike Meeks, CTO, BHMI: 00:11:10

to really the vast majority of the marketplace is Windows and Linux.

Mike Meeks, CTO, BHMI: 00:11:13

Now we also, uh, a shift in databases.

Mike Meeks, CTO, BHMI: 00:11:16

We were on proprietary databases, a.

Mike Meeks, CTO, BHMI: 00:11:18

variety of them, and we really shifted to, a number of SQL

Mike Meeks, CTO, BHMI: 00:11:22

databases and the hardware changed.

Mike Meeks, CTO, BHMI: 00:11:24

So again, from a bunch of hardware to really the vast majority of

Mike Meeks, CTO, BHMI: 00:11:28

the world, Running on X 86 And,

Mike Meeks, CTO, BHMI: 00:11:31

now on, on mobile also on a variety of, of things there.

Mike Meeks, CTO, BHMI: 00:11:35

so when we were presented with this shift, and this started in the mid nineties from

Mike Meeks, CTO, BHMI: 00:11:40

a technology perspective, we looked at it.

Mike Meeks, CTO, BHMI: 00:11:42

and said, Okay.

Mike Meeks, CTO, BHMI: 00:11:44

how do we, how do we make sense of this?

Mike Meeks, CTO, BHMI: 00:11:46

How do we build something that.

Mike Meeks, CTO, BHMI: 00:11:50

Or where we can reuse our code in a variety of ways.

Mike Meeks, CTO, BHMI: 00:11:53

And so what we did is we built a set of software frameworks that basically

Mike Meeks, CTO, BHMI: 00:11:57

isolated our applications from differences in the operating system

Mike Meeks, CTO, BHMI: 00:12:01

differences in Windows and Linux.

Mike Meeks, CTO, BHMI: 00:12:03

Um, it also isolated us from.

Mike Meeks, CTO, BHMI: 00:12:06

the different, uh, dialects of sql And so our application concourse has almost zero

Mike Meeks, CTO, BHMI: 00:12:13

dependencies It is the same application code running on Windows and Linux.

Mike Meeks, CTO, BHMI: 00:12:18

It just runs on top of these frameworks that provided that isolation.

Mike Meeks, CTO, BHMI: 00:12:22

uh, same thing with supporting, you know, for example, if you took Oracle

Mike Meeks, CTO, BHMI: 00:12:26

and SQL Server, we run across those with.

Mike Meeks, CTO, BHMI: 00:12:29

The same stuff.

Mike Meeks, CTO, BHMI: 00:12:30

There are very few dependencies.

Mike Meeks, CTO, BHMI: 00:12:32

So we get a lot of, uh, leverage of being able to run across these new,

Mike Meeks, CTO, BHMI: 00:12:36

the what were at the time, new systems.

Mike Meeks, CTO, BHMI: 00:12:37

They're now The standard systems.

Mike Meeks, CTO, BHMI: 00:12:39

um, uh, with, a, common code base.

Mike Meeks, CTO, BHMI: 00:12:43

um, And so that was a um, a big change that uh, uh, obviously that was a fairly

Mike Meeks, CTO, BHMI: 00:12:51

significant investment for us to make.

Mike Meeks, CTO, BHMI: 00:12:52

but we've really benefited and our customers have benefited.

Mike Meeks, CTO, BHMI: 00:12:56

Um, because once you shake down the problem, the application

Mike Meeks, CTO, BHMI: 00:13:00

on one platform, it's.

Mike Meeks, CTO, BHMI: 00:13:02

Pretty much gonna work on the others with, with, uh, very little problem.

Mike Meeks, CTO, BHMI: 00:13:06

Um, so that was our big change from proprietary to open and how we

Mike Meeks, CTO, BHMI: 00:13:10

took advantage of that opportunity.

Mike Meeks, CTO, BHMI: 00:13:12

Um, from a business perspective,

Mike Meeks, CTO, BHMI: 00:13:16

uh, we had a big shift in the company from, uh, a cut doing custom

Mike Meeks, CTO, BHMI: 00:13:20

software, which is where we started.

Tedd Huff, Host, Fintech Confidential:

: 00:13:22

Transitioning from a custom software

Tedd Huff, Host, Fintech Confidential:

: 00:13:24

to software products is a huge shift and most companies, well,

Tedd Huff, Host, Fintech Confidential:

: 00:13:29

honestly, they don't survive.

Tedd Huff, Host, Fintech Confidential:

: 00:13:31

What are the biggest challenges that BHMI has faced moving from that

Tedd Huff, Host, Fintech Confidential:

: 00:13:36

custom software development company to a software products company?

Mike Meeks, CTO, BHMI: 00:13:41

The first thing is to realize that it is fundamentally

Mike Meeks, CTO, BHMI: 00:13:44

different from what you've been doing, and you don't just keep doing

Mike Meeks, CTO, BHMI: 00:13:48

what you're doing and somehow the product magically happens, um, because

Mike Meeks, CTO, BHMI: 00:13:53

the, doing custom versus product is fundamentally different from a a

Mike Meeks, CTO, BHMI: 00:13:58

technical or software perspective.

Mike Meeks, CTO, BHMI: 00:14:01

When you're doing custom work, you are focusing on meeting

Mike Meeks, CTO, BHMI: 00:14:04

the needs of a single customer Obviously with a product you want.

Mike Meeks, CTO, BHMI: 00:14:07

the needs of a wide variety of customers.

Mike Meeks, CTO, BHMI: 00:14:10

so you can sell the product over and over.

Mike Meeks, CTO, BHMI: 00:14:12

The first thing that that became apparent right away was your

Mike Meeks, CTO, BHMI: 00:14:15

software now becomes more complex because you have a broader range.

Mike Meeks, CTO, BHMI: 00:14:19

of Customers you're targeting, you have a broader range of requirements.

Mike Meeks, CTO, BHMI: 00:14:23

So that means you've got effectively a whole lot more work to do.

Mike Meeks, CTO, BHMI: 00:14:26

And this is everything from design to development, testing,

Mike Meeks, CTO, BHMI: 00:14:29

documentation, deployment.

Mike Meeks, CTO, BHMI: 00:14:31

It impacts everything that you're doing.

Mike Meeks, CTO, BHMI: 00:14:35

Because of that.

Mike Meeks, CTO, BHMI: 00:14:36

you have to build it.

Mike Meeks, CTO, BHMI: 00:14:36

You have to have a bigger team doing this and.

Mike Meeks, CTO, BHMI: 00:14:41

A couple things happened out of that.

Mike Meeks, CTO, BHMI: 00:14:44

Be because You're addressing a broader range of requirements.

Mike Meeks, CTO, BHMI: 00:14:47

You've got a lot more software.

Mike Meeks, CTO, BHMI: 00:14:48

the software you are now doing what I've heard some people refer to as

Mike Meeks, CTO, BHMI: 00:14:52

industrial scale software, we have millions upon millions of lines

Mike Meeks, CTO, BHMI: 00:14:56

of code in the product and doing.

Mike Meeks, CTO, BHMI: 00:14:59

And to support that from a technical perspective, we needed.

Mike Meeks, CTO, BHMI: 00:15:03

New processes to, to manage the software.

Mike Meeks, CTO, BHMI: 00:15:06

Um, but we also needed new processes to manage communication among people.

Mike Meeks, CTO, BHMI: 00:15:12

When you have a small custom project that might have would typically have.

Mike Meeks, CTO, BHMI: 00:15:18

four to eight people on it, communication in that.

Mike Meeks, CTO, BHMI: 00:15:21

group's pretty straightforward.

Mike Meeks, CTO, BHMI: 00:15:23

but if you 50 people working on, on, on the product.

Mike Meeks, CTO, BHMI: 00:15:28

you've gotta put more in place to enable 'em to effectively communicate

Mike Meeks, CTO, BHMI: 00:15:32

and to manage what you're doing or you're going to have chaos.

Mike Meeks, CTO, BHMI: 00:15:36

And so we ended up.

Mike Meeks, CTO, BHMI: 00:15:37

having to create a whole new business unit, um, with new processes in place

Mike Meeks, CTO, BHMI: 00:15:41

for how we, for how we manage the work, um, new technology in order

Mike Meeks, CTO, BHMI: 00:15:46

to manage the scale of the software.

Mike Meeks, CTO, BHMI: 00:15:51

One of the, the, the other kind of tricky bits of this is you are

Mike Meeks, CTO, BHMI: 00:15:56

constantly, even now, all these years later, we are always trying

Mike Meeks, CTO, BHMI: 00:15:59

to balance how much process we need.

Mike Meeks, CTO, BHMI: 00:16:03

Versus people getting the work done.

Mike Meeks, CTO, BHMI: 00:16:05

You know, it's the, it's the, it's the old agile thing about people versus process.

Mike Meeks, CTO, BHMI: 00:16:09

You want just enough process and not too much, if you don't

Mike Meeks, CTO, BHMI: 00:16:11

have enough you have chaos.

Mike Meeks, CTO, BHMI: 00:16:14

And if you have too much, it gets in the way of getting the work done.

Mike Meeks, CTO, BHMI: 00:16:17

And that's something.

Mike Meeks, CTO, BHMI: 00:16:18

we're real conscious of and it still comes up today as,

Mike Meeks, CTO, BHMI: 00:16:22

uh, new challenges.

Mike Meeks, CTO, BHMI: 00:16:23

come up.

Mike Meeks, CTO, BHMI: 00:16:24

So as I, said, those are, those are what we saw uh, from inside

Mike Meeks, CTO, BHMI: 00:16:30

the company, realizing we.

Mike Meeks, CTO, BHMI: 00:16:32

Something fundamentally different, um, making the change and, and, and balancing,

Mike Meeks, CTO, BHMI: 00:16:40

you know, uh, and balancing the process.

Mike Meeks, CTO, BHMI: 00:16:44

versus, versus people getting work done.

Tedd Huff, Host, Fintech Confidential:

: 00:16:46

With all of those transitions and making

Tedd Huff, Host, Fintech Confidential:

: 00:16:48

those moves into more of a Collaboration across multiple different personas, it,

Tedd Huff, Host, Fintech Confidential:

: 00:16:55

It really, is not a simple process and It it becomes very complex very quickly.

Tedd Huff, Host, Fintech Confidential:

: 00:17:01

What do you guys feel were the keys to successfully making the

Tedd Huff, Host, Fintech Confidential:

: 00:17:08

transition from the software, custom software, development to.

Tedd Huff, Host, Fintech Confidential:

: 00:17:14

the Software product for a market.

Casey Scheer, BHMI: 00:17:17

one of the main reasons for our success and how

Casey Scheer, BHMI: 00:17:20

we were able to do the migration from a custom software company

Casey Scheer, BHMI: 00:17:24

to a product software company.

Casey Scheer, BHMI: 00:17:26

First of all is, is that we had a pretty focused vision.

Casey Scheer, BHMI: 00:17:29

We decided early on when we were gonna make this switch and change.

Casey Scheer, BHMI: 00:17:34

Our business model was that we were gonna focus on the back

Casey Scheer, BHMI: 00:17:37

office processing of payments.

Casey Scheer, BHMI: 00:17:40

A lot of other companies in this space tend to focus more on the front

Casey Scheer, BHMI: 00:17:44

office side of processing payments.

Casey Scheer, BHMI: 00:17:47

And there weren't a lot of providers.

Casey Scheer, BHMI: 00:17:51

Solution specific to the processing on the back end side.

Casey Scheer, BHMI: 00:17:54

And that's where we, as a company made a strategic decision.

Casey Scheer, BHMI: 00:17:57

That's where we were gonna focus.

Casey Scheer, BHMI: 00:17:59

We made that decision about 20 years ago and we have not, uh, moved away

Casey Scheer, BHMI: 00:18:04

from that vision and that focus.

Casey Scheer, BHMI: 00:18:06

And then, uh, as Mike was alluding to something that's been really important

Casey Scheer, BHMI: 00:18:10

and part of our success is that.

Casey Scheer, BHMI: 00:18:14

Very early on created a business unit within BHMI, that was

Casey Scheer, BHMI: 00:18:18

focused on the Concourse product and the evolution of that.

Casey Scheer, BHMI: 00:18:22

And what that meant was we have a very specialized product

Casey Scheer, BHMI: 00:18:26

management team that understands the payments industry really well.

Casey Scheer, BHMI: 00:18:30

And the needs of the marketplace.

Casey Scheer, BHMI: 00:18:32

We have a very specialized architecture and engineering

Casey Scheer, BHMI: 00:18:35

team we had to, um, dramatically.

Casey Scheer, BHMI: 00:18:39

Change our quality assurance procedures for a product.

Casey Scheer, BHMI: 00:18:43

Obviously the level of documentation that we had to do dramatically changed.

Casey Scheer, BHMI: 00:18:47

We had to create manuals across all of the product components

Casey Scheer, BHMI: 00:18:50

and we keep those up to date.

Casey Scheer, BHMI: 00:18:52

Um, so we have a very integrated.

Casey Scheer, BHMI: 00:18:55

Product unit within BHMI that is completely focused on that.

Casey Scheer, BHMI: 00:18:58

And you know, it's been fun to watch because we offer 24/7 support and we're

Casey Scheer, BHMI: 00:19:03

supporting customers all around the world.

Casey Scheer, BHMI: 00:19:05

Our team is growing, our client base is growing.

Casey Scheer, BHMI: 00:19:08

So I think our, our vision has been spot on.

Casey Scheer, BHMI: 00:19:11

And I think, uh, that's the reason why we've been so successful.

Tedd Huff, Host, Fintech Confidential:

: 00:19:16

24 by seven support on a product

Tedd Huff, Host, Fintech Confidential:

: 00:19:19

that is, critical to, to a business's success is, is a huge differentiator.

Tedd Huff, Host, Fintech Confidential:

: 00:19:26

Most of the companies in the space don't offer that type of a thing.

Tedd Huff, Host, Fintech Confidential:

: 00:19:29

I can understand how your clients and your customers, really appreciate being able to

Tedd Huff, Host, Fintech Confidential:

: 00:19:34

pick up the phone and call somebody when something isn't working as they expected.

Tedd Huff, Host, Fintech Confidential:

: 00:19:40

FinTech companies are always Pushing the envelope with what legacy systems can do

Tedd Huff, Host, Fintech Confidential:

: 00:19:46

and what processes they have to follow.

Tedd Huff, Host, Fintech Confidential:

: 00:19:50

What are a few things that BHMI is doing to help companies.

Tedd Huff, Host, Fintech Confidential:

: 00:19:54

facing these obstacles in the payments back office?

Tedd Huff, Host, Fintech Confidential:

: 00:19:58

how are you solving them?

Mike Meeks, CTO, BHMI: 00:20:01

It's really common for us to come into a a, a.

Mike Meeks, CTO, BHMI: 00:20:06

Engage with the customer.

Mike Meeks, CTO, BHMI: 00:20:07

And what they've got is, uh, usually a fairly old legacy system

Mike Meeks, CTO, BHMI: 00:20:12

it's batch oriented, um, and, uh, difficult to, uh, to change.

Mike Meeks, CTO, BHMI: 00:20:19

And what we provide with Concourse is we can do continuous loading of transactions

Mike Meeks, CTO, BHMI: 00:20:26

from front end systems, uh, chasing their transactions, log in near Real

Mike Meeks, CTO, BHMI: 00:20:30

time and, uh, up and And then updating.

Mike Meeks, CTO, BHMI: 00:20:34

so we We have near real time, uh, information for, as, for the

Mike Meeks, CTO, BHMI: 00:20:41

various functions that Casey was mentioning, uh, generating fees,

Mike Meeks, CTO, BHMI: 00:20:45

settlement reconciliation, we can provide, you know, as usually we

Mike Meeks, CTO, BHMI: 00:20:50

we are, we are chasing within uh, a couple minutes of the, uh, front end.

Mike Meeks, CTO, BHMI: 00:20:54

So you're, you can see on your back end, your real time,

Mike Meeks, CTO, BHMI: 00:20:57

your near real time position.

Mike Meeks, CTO, BHMI: 00:20:59

The other thing that's, uh, we, we Typically see with these uh, systems that

Mike Meeks, CTO, BHMI: 00:21:04

we're, that customers are, looking to do something about is all the business

Mike Meeks, CTO, BHMI: 00:21:09

rules that the customer has, is hard, are hard coded into the application.

Mike Meeks, CTO, BHMI: 00:21:12

And it, this makes it a real pain when the business wants to go out and sell a

Mike Meeks, CTO, BHMI: 00:21:18

new service, but they need to price the service to create fees for the service.

Mike Meeks, CTO, BHMI: 00:21:25

In a new way that the system doesn't support.

Mike Meeks, CTO, BHMI: 00:21:26

So they'll go to their IT and say, What would it take for us?

Mike Meeks, CTO, BHMI: 00:21:29

to put this in?

Mike Meeks, CTO, BHMI: 00:21:30

And they'll say that's a six month project.

Mike Meeks, CTO, BHMI: 00:21:33

And they're saying I need to sign the customer.

Mike Meeks, CTO, BHMI: 00:21:35

Next week.

Mike Meeks, CTO, BHMI: 00:21:35

What do I do?

Mike Meeks, CTO, BHMI: 00:21:37

What concourse provides is we have a configurable, uh, rule

Mike Meeks, CTO, BHMI: 00:21:43

engine that really, and, and it.

Mike Meeks, CTO, BHMI: 00:21:47

It is embedded throughout the application.

Mike Meeks, CTO, BHMI: 00:21:50

So that all through the processing, uh, All through our processing,

Mike Meeks, CTO, BHMI: 00:21:54

there are points where you can, you can change what the application

Mike Meeks, CTO, BHMI: 00:21:57

does through configuration.

Mike Meeks, CTO, BHMI: 00:21:59

so when presented with those same challenges we can say, Okay,

Mike Meeks, CTO, BHMI: 00:22:03

let's sit down and work out.

Mike Meeks, CTO, BHMI: 00:22:05

What, for example, pricing or fee strategy you want for this new customer.

Mike Meeks, CTO, BHMI: 00:22:09

We'll configure it and we will, and we can schedule it to be rolled into

Mike Meeks, CTO, BHMI: 00:22:12

the system when you sign the customer.

Mike Meeks, CTO, BHMI: 00:22:16

that obviously is a much more attractive solution and gives them

Mike Meeks, CTO, BHMI: 00:22:19

a lot of flex, gives the business people a whole new set of flexibility.

Mike Meeks, CTO, BHMI: 00:22:22

that they often don't have Just.

Mike Meeks, CTO, BHMI: 00:22:24

because it's So hard.

Mike Meeks, CTO, BHMI: 00:22:25

and so time consuming to change their current system.

Mike Meeks, CTO, BHMI: 00:22:29

Um, and the system is pretty sophisticated in terms of the, all

Mike Meeks, CTO, BHMI: 00:22:32

these rules we remember for things like.

Mike Meeks, CTO, BHMI: 00:22:35

last week, you, you know, or last week, or last month you loaded

Mike Meeks, CTO, BHMI: 00:22:38

under a different set of rules.

Mike Meeks, CTO, BHMI: 00:22:39

Well, we, we remember that and we, the information reflects those rules.

Mike Meeks, CTO, BHMI: 00:22:43

But when you change it and new transactions loaded, you see that too.

Mike Meeks, CTO, BHMI: 00:22:47

So this kind of configurability and means that.

Mike Meeks, CTO, BHMI: 00:22:51

there's a whole range of things.

Mike Meeks, CTO, BHMI: 00:22:52

Our customers don't have to come to us for customizations, or they

Mike Meeks, CTO, BHMI: 00:22:55

don't have to do customizations.

Mike Meeks, CTO, BHMI: 00:22:57

They simply configure it into the.

Mike Meeks, CTO, BHMI: 00:22:59

Turn it on and it goes in without, with zero downtime.

Mike Meeks, CTO, BHMI: 00:23:03

So those two things, being able to give you near real time information, and

Mike Meeks, CTO, BHMI: 00:23:08

being able to through configuration meet new requirements, rather

Mike Meeks, CTO, BHMI: 00:23:12

than, uh, having to write code.

Mike Meeks, CTO, BHMI: 00:23:13

Those are two real big ones that, uh, we're able to address.

Tedd Huff, Host, Fintech Confidential:

: 00:23:18

Mike.

Tedd Huff, Host, Fintech Confidential:

: 00:23:18

so could you give us a couple examples of the configurations you

Tedd Huff, Host, Fintech Confidential:

: 00:23:22

can do on the fly versus having to, wait for a production fix or a

Tedd Huff, Host, Fintech Confidential:

: 00:23:28

push or, or running a full release?

Mike Meeks, CTO, BHMI: 00:23:33

Yeah.

Mike Meeks, CTO, BHMI: 00:23:34

Um, so for example, if the, the case that I had, if you come in and say,

Mike Meeks, CTO, BHMI: 00:23:41

I have a new customer.

Mike Meeks, CTO, BHMI: 00:23:42

um, that I wanna bring online for my processing, and I want, when we, we

Mike Meeks, CTO, BHMI: 00:23:48

process these transactions, I need for example, at certain levels to generate

Mike Meeks, CTO, BHMI: 00:23:55

a, A, basically, as they provide, generate certain volumes of transactions.

Mike Meeks, CTO, BHMI: 00:23:59

I want to change at certain thresholds, the fees we generate and within

Mike Meeks, CTO, BHMI: 00:24:04

those, each one of those tiers.

Mike Meeks, CTO, BHMI: 00:24:06

And in fact, I want to be able to look at each transaction, certain characteristics,

Mike Meeks, CTO, BHMI: 00:24:12

and generate a different fee.

Mike Meeks, CTO, BHMI: 00:24:15

So I want, you know, they can come up with, for example, very, very complex,

Mike Meeks, CTO, BHMI: 00:24:21

at ones that are specific to a given customer that they're processing.

Mike Meeks, CTO, BHMI: 00:24:25

And so, uh, uh, and that was in effect one of the drivers we had for the,

Mike Meeks, CTO, BHMI: 00:24:30

for the first customer for this.

Mike Meeks, CTO, BHMI: 00:24:32

And, um, You know, their, their, their salespeople means I, I can

Mike Meeks, CTO, BHMI: 00:24:36

go out and write a contract and put in whatever the customer wants

Mike Meeks, CTO, BHMI: 00:24:38

And they Yeah, you can do that.

Mike Meeks, CTO, BHMI: 00:24:41

And before they could, they had a very narrow set of rules that was all the

Mike Meeks, CTO, BHMI: 00:24:45

system could and they, you know, They had to try to shoehorn all their customers

Mike Meeks, CTO, BHMI: 00:24:49

big and small with widely varying needs into that that that one shoe size.

Mike Meeks, CTO, BHMI: 00:24:55

And we're saying, No, you can make whatever shoe you want.

Tedd Huff, Host, Fintech Confidential:

: 00:24:58

So Casey talking about all this

Tedd Huff, Host, Fintech Confidential:

: 00:25:00

configuration, talking about how you can do it on the fly, I can only

Tedd Huff, Host, Fintech Confidential:

: 00:25:05

imagine how the marketplace has, has.

Tedd Huff, Host, Fintech Confidential:

: 00:25:08

accepted and moved forward with it.

Tedd Huff, Host, Fintech Confidential:

: 00:25:10

What are some of the things that you're hearing from potential clients

Tedd Huff, Host, Fintech Confidential:

: 00:25:16

and existing clients that it's helping them solve their problem?

Casey Scheer, BHMI: 00:25:20

One thing that we've heard is a lot of the companies

Casey Scheer, BHMI: 00:25:23

that we're working with, they're large enterprise organizations and they

Casey Scheer, BHMI: 00:25:27

have back office systems that have been deployed, um, over the decades.

Casey Scheer, BHMI: 00:25:33

And they're siloed.

Casey Scheer, BHMI: 00:25:34

Um, there there's many of them, many different applications and Talk to

Casey Scheer, BHMI: 00:25:40

each other, they're not integrated.

Casey Scheer, BHMI: 00:25:41

So one thing that Concourse has really helped them with

Casey Scheer, BHMI: 00:25:45

is the way it's architected.

Casey Scheer, BHMI: 00:25:47

We're able to bring in any type of payment transactions.

Casey Scheer, BHMI: 00:25:50

So this could be like trans, uh, traditional card based transactions.

Casey Scheer, BHMI: 00:25:55

It can also be the newer types of transactions.

Casey Scheer, BHMI: 00:25:57

We're hearing a lot about today, the account to account P2P type transactions.

Casey Scheer, BHMI: 00:26:02

Real time payments, instant payments.

Casey Scheer, BHMI: 00:26:04

It doesn't matter what type of electronic payment it is.

Casey Scheer, BHMI: 00:26:07

We can bring that into the system and also message formats.

Casey Scheer, BHMI: 00:26:11

I mean, you've probably heard of ISO 85, 83, which is the message standard

Casey Scheer, BHMI: 00:26:15

that's been used across our history for electronic transaction based payments.

Casey Scheer, BHMI: 00:26:21

now with the real time rails they're using ISO 20 0 22.

Casey Scheer, BHMI: 00:26:25

Well, we're able to support any type of message standard.

Casey Scheer, BHMI: 00:26:28

So again, one unified integrated system.

Casey Scheer, BHMI: 00:26:31

I think another big challenge that we're seeing companies face is these back

Casey Scheer, BHMI: 00:26:35

office procedures are often riddled with a lot of manual procedures.

Casey Scheer, BHMI: 00:26:40

So for example, reconciliation, most of our clients have systems that.

Casey Scheer, BHMI: 00:26:46

Or, uh, sources where the data's coming in from many, many different

Casey Scheer, BHMI: 00:26:49

transaction sources and they have to determine financial equivalency

Casey Scheer, BHMI: 00:26:53

across all those data sources.

Casey Scheer, BHMI: 00:26:55

So they do that a lot of times, very manually, and we

Casey Scheer, BHMI: 00:27:00

ha allow them to automate that.

Casey Scheer, BHMI: 00:27:02

We, we determine financial equivalency through the rules

Casey Scheer, BHMI: 00:27:05

engine, uh, in an automated fashion.

Casey Scheer, BHMI: 00:27:08

Another one is disputes and chargebacks.

Casey Scheer, BHMI: 00:27:10

That is usually a huge.

Casey Scheer, BHMI: 00:27:12

Manual process within many organizations and we automate

Casey Scheer, BHMI: 00:27:16

a good chunk of that process.

Casey Scheer, BHMI: 00:27:18

For example, we tightly integrate with the card network, such as visa and

Casey Scheer, BHMI: 00:27:22

MasterCard, and they no longer have to manually send and receive data.

Casey Scheer, BHMI: 00:27:26

That's all automated.

Casey Scheer, BHMI: 00:27:27

They no longer have to swivel chair.

Casey Scheer, BHMI: 00:27:29

Uh, so we automate those workflows within the system.

Casey Scheer, BHMI: 00:27:32

So accommodating and helping with manual processes is

Casey Scheer, BHMI: 00:27:36

another way we've really helped.

Tedd Huff, Host, Fintech Confidential:

: 00:27:38

That's fantastic, Casey.

Tedd Huff, Host, Fintech Confidential:

: 00:27:40

Supporting the legacy ISO 85 83 and the ISO 20022 protocols, , you guys seem

Tedd Huff, Host, Fintech Confidential:

: 00:27:49

to be positioned really well for being ready to support the

Tedd Huff, Host, Fintech Confidential:

: 00:27:54

instant payment phenomena, whether it be real time payments or, or

Tedd Huff, Host, Fintech Confidential:

: 00:27:59

other peer-to-peer type stuff.

Tedd Huff, Host, Fintech Confidential:

: 00:28:01

What's next for BHMI?

Casey Scheer, BHMI: 00:28:04

When we originally started to design the.

Casey Scheer, BHMI: 00:28:08

the most back office systems, Uh, within companies today and also

Casey Scheer, BHMI: 00:28:13

on the market are batch oriented.

Casey Scheer, BHMI: 00:28:15

and we made a decision from an architecture standpoint to make it based

Casey Scheer, BHMI: 00:28:19

on a continuous processing architecture.

Casey Scheer, BHMI: 00:28:22

And it's been fun to watch this explosion with real time and instant

Casey Scheer, BHMI: 00:28:27

payments because we've been well-suited.

Casey Scheer, BHMI: 00:28:30

For many years, uh, to be able to accommodate that need.

Casey Scheer, BHMI: 00:28:33

So we're very excited about where the industry's heading with all

Casey Scheer, BHMI: 00:28:37

the new technologies, because we're architected to be able to handle

Casey Scheer, BHMI: 00:28:41

these faster methods of payments.

Casey Scheer, BHMI: 00:28:43

And like I said, any type of payment, So, We're, we're pretty excited

Casey Scheer, BHMI: 00:28:48

about the future and we're gonna keep doing what we doing and make

Casey Scheer, BHMI: 00:28:51

sure that we can support, uh, what's gonna happen well into the future.

Casey Scheer, BHMI: 00:28:55

And we think we're well, well, situated for that based on the architecture

Casey Scheer, BHMI: 00:28:58

that we put together with Concourse.

Tedd Huff, Host, Fintech Confidential:

: 00:29:01

And Mike, what is that architecture piece?

Tedd Huff, Host, Fintech Confidential:

: 00:29:04

Have you, guys moved it into the cloud are you still premise based?

Tedd Huff, Host, Fintech Confidential:

: 00:29:09

like help us understand, where, where BHMI is is headed with,

Tedd Huff, Host, Fintech Confidential:

: 00:29:14

with the overall technology?

Mike Meeks, CTO, BHMI: 00:29:16

I'm glad you mentioned cloud We've been an on

Mike Meeks, CTO, BHMI: 00:29:18

premise, uh, product, um, up until now.

Mike Meeks, CTO, BHMI: 00:29:22

and.

Mike Meeks, CTO, BHMI: 00:29:23

it's interesting.

Mike Meeks, CTO, BHMI: 00:29:24

in the back office processing has been, slow to move to the cloud.

Mike Meeks, CTO, BHMI: 00:29:28

Um, mostly due to security.

Mike Meeks, CTO, BHMI: 00:29:30

concerns.

Mike Meeks, CTO, BHMI: 00:29:30

Obviously there's a lot of, there's a lot of sensitive data there.

Mike Meeks, CTO, BHMI: 00:29:33

However, we've noticed a shift in the last couple of years, the

Mike Meeks, CTO, BHMI: 00:29:36

market's finally moving in that direction and so we are too, uh, we

Mike Meeks, CTO, BHMI: 00:29:40

are moving concourse into the cloud.

Mike Meeks, CTO, BHMI: 00:29:43

. Um, we actually have it up and running in, in the cloud here.

Mike Meeks, CTO, BHMI: 00:29:46

Um, and we plan on eventually supporting all the major clouds.

Mike Meeks, CTO, BHMI: 00:29:49

Um, we've got a number of customers who are, are looking at this and.

Mike Meeks, CTO, BHMI: 00:29:54

One of the advantages we discovered in, in going through this process is because

Mike Meeks, CTO, BHMI: 00:30:00

we designed concourse from the very beginning to be horizontally scalable

Mike Meeks, CTO, BHMI: 00:30:04

because we, uh, we were kind of fortunate.

Mike Meeks, CTO, BHMI: 00:30:07

Our

Mike Meeks, CTO, BHMI: 00:30:07

First customers had large volume, So we had to, you know, that, had

Mike Meeks, CTO, BHMI: 00:30:10

to be a day one requirement for us.

Mike Meeks, CTO, BHMI: 00:30:12

Um, that made it a pretty easy fit to move into kubernetes in the cloud.

Mike Meeks, CTO, BHMI: 00:30:20

Um, we really didn't have to hardly change much code at all.

Mike Meeks, CTO, BHMI: 00:30:23

It was mostly a configuration exercise for us.

Mike Meeks, CTO, BHMI: 00:30:26

Um, once we have it there.

Mike Meeks, CTO, BHMI: 00:30:27

we plan on taking advantage of some things that the cloud will pr, additional

Mike Meeks, CTO, BHMI: 00:30:31

capabilities we can only get in the cloud.

Mike Meeks, CTO, BHMI: 00:30:33

Um, but uh, the market is finally moving there and so are we.

Mike Meeks, CTO, BHMI: 00:30:37

And we've got a number of customers that, uh, are looking to do this.

Tedd Huff, Host, Fintech Confidential:

: 00:30:41

We've talked about so many things

Tedd Huff, Host, Fintech Confidential:

: 00:30:43

today, and it has been really fun.

Tedd Huff, Host, Fintech Confidential:

: 00:30:46

to Hear the journey from the beginning to, So all the changes that have happened,

Tedd Huff, Host, Fintech Confidential:

: 00:30:52

how the culture is at the, organization.

Tedd Huff, Host, Fintech Confidential:

: 00:30:55

how you're positioning yourself to move forward.

Tedd Huff, Host, Fintech Confidential:

: 00:30:58

If you were to give FinTech leaders just one piece of advice on long term success

Tedd Huff, Host, Fintech Confidential:

: 00:31:04

in this, arena, just one, what would it.

Tedd Huff, Host, Fintech Confidential:

: 00:31:08

be?

Casey Scheer, BHMI: 00:31:08

My advice would be, you know, really look at the market

Casey Scheer, BHMI: 00:31:12

and identify where there's a need and create your vision and stick with it.

Casey Scheer, BHMI: 00:31:18

You know, you have to evolve the vision, but stick with it.

Casey Scheer, BHMI: 00:31:20

That's what we did with 20 years ago, we had a vision and we've stuck with that and

Casey Scheer, BHMI: 00:31:25

we've continued to enhance that vision, but overall we've stayed with that.

Casey Scheer, BHMI: 00:31:28

And it it's really, um, helped me a definite need in the marketplace.

Mike Meeks, CTO, BHMI: 00:31:33

Go back to one of the founding principles.

Mike Meeks, CTO, BHMI: 00:31:37

whatever.

Mike Meeks, CTO, BHMI: 00:31:37

market you want to attack and however you want to do it.

Mike Meeks, CTO, BHMI: 00:31:41

If you don't build a company that is a place people wanna work,

Mike Meeks, CTO, BHMI: 00:31:45

you will never get the right people to execute that vision.

Mike Meeks, CTO, BHMI: 00:31:49

Build a place you want to, you wanna be at, and you think other

Mike Meeks, CTO, BHMI: 00:31:51

folks want to come and join you.

Mike Meeks, CTO, BHMI: 00:31:53

Um, because otherwise you, you'll, you'll never get there if you, you

Mike Meeks, CTO, BHMI: 00:31:57

won't be able to bring in the kind of people you need to execute.

Tedd Huff, Host, Fintech Confidential:

: 00:32:01

That is fantastic.

Tedd Huff, Host, Fintech Confidential:

: 00:32:03

I, I love that we started with culture We're ending with culture.

Tedd Huff, Host, Fintech Confidential:

: 00:32:07

That is a huge part of any business's success.

Tedd Huff, Host, Fintech Confidential:

: 00:32:11

And how can people get involved with BHMI Learn more about BHMI and find out how

Tedd Huff, Host, Fintech Confidential:

: 00:32:18

Concourse can help them in their business.

Casey Scheer, BHMI: 00:32:23

To get involved in the conversation with BHMI, first

Casey Scheer, BHMI: 00:32:26

of all, I'd suggest that you go out and take a look at us on the web we're

Casey Scheer, BHMI: 00:32:29

at BHMI.com and out there, you'll find all kinds of white papers and

Casey Scheer, BHMI: 00:32:34

articles and videos that you can.

Casey Scheer, BHMI: 00:32:37

Look at and learn more about the company and also Concourse.

Casey Scheer, BHMI: 00:32:41

We also invite you to follow us on LinkedIn.

Casey Scheer, BHMI: 00:32:44

We're continually doing posts about our company and about

Casey Scheer, BHMI: 00:32:46

what's going on in the industry.

Casey Scheer, BHMI: 00:32:48

So we'd love to have you follow us.

Casey Scheer, BHMI: 00:32:50

And then also check out on YouTube, our channel out on YouTube for our

Casey Scheer, BHMI: 00:32:54

pioneers in payments video series and Tedd, you are a recent guest on

Casey Scheer, BHMI: 00:32:58

there and shared some great insights.

Casey Scheer, BHMI: 00:33:00

So we invite everybody to go out and take a look at that.

Tedd Huff, Host, Fintech Confidential:

: 00:33:03

Well fantastic I'm gonna

Tedd Huff, Host, Fintech Confidential:

: 00:33:05

go ahead and put all.

Tedd Huff, Host, Fintech Confidential:

: 00:33:06

the links to those things Down in the show notes, as well as in

Tedd Huff, Host, Fintech Confidential:

: 00:33:09

the description, So if you want a quick way to get over to BHMI.

Tedd Huff, Host, Fintech Confidential:

: 00:33:12

That is how you're going to be able to do it.

Tedd Huff, Host, Fintech Confidential:

: 00:33:16

Thank you both of you for joining today.

Casey Scheer, BHMI: 00:33:18

It's been wonder.

Mike Meeks, CTO, BHMI: 00:33:19

We Appreciate the opportunity.

Tedd Huff, Host, Fintech Confidential:

: 00:33:21

I look forward to sharing this with the

Tedd Huff, Host, Fintech Confidential:

: 00:33:22

audience and Hopefully someone learn something, out of this to help them